Kyle Alcaraz
Las Vegas
Summary
Proven leader at Lowes Home Improvement, adept in customer service and engagement, enhanced store operations through strategic hiring and training. Achieved sales growth by fostering a culture of continuous improvement and employee mentoring. Excelled in problem-solving, ensuring high customer satisfaction and team performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
08.2020 - Current
- Developed a high-performing team through effective hiring, training, and mentoring initiatives.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Department Manager
Lowes Home Improvment
01.2012 - 08.2020
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
- Established an effective communication channel within the team which led to smoother coordination and task delegation.
- Defined clear targets and objectives and communicated to other team members.
Sales Specialist
Lowes Home Improvment
09.2005 - 01.2012
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Education
High School Diploma -
Basic Academy of International Studies
Henderson, NV06-2005
Skills
- Customer experience
- Customer service and engagement
- Employee coaching and mentoring
- Overall store operations
- Problem-solving abilities
- Hiring and training
- Reliability
- Goals and performance
- Pipeline management
Timeline
Assistant Store Manager
Lowes Home Improvment
08.2020 - Current
Retail Department Manager
Lowes Home Improvment
01.2012 - 08.2020
Sales Specialist
Lowes Home Improvment
09.2005 - 01.2012
High School Diploma -
Basic Academy of International Studies
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