Kyle Alcorn
Gurnee,IL
Summary
Highly skilled professional with a strong background in analytical, communication, and teamwork skills. Demonstrated ability to adapt quickly to new environments. Eager to contribute to the success of any team and further develop professional skills. Positive attitude and commitment to continuous learning and growth make a valuable asset to any organization.
Overview
18
18
years of professional experience
Work History
Implementation Manager
Onbe
04.2024 - Current
- Oversee client implementations, ensuring timely project completion and milestone tracking.
- Regularly implementing 12-15 projects simultaneously.
- Facilitate daily client interactions, promptly addressing issues to maintain project momentum.
- Coordinate with internal teams using JIRA for efficient task management and issue resolution.
- Conduct end-to-end testing for quality assurance, ensuring program accuracy and functionality.
- Maintain clear communication with clients, providing timelines and updates for a positive experience.
- Coordinate cross-functional teams, facilitate stakeholder interactions, and streamline internal processes.
- Guide clients through implementation challenges, providing timely updates and tailored solutions.
- Identify process improvements, contribute to product enhancements, and implement creative solutions.
Client Support Manager
Onbe
05.2020 - 04.2024
- Responsible for maintaining client health, including uncovering new potential growth opportunities.
- Successfully manage 40+ clients and prioritizes each day based on certain client needs.
- Responsible for training and mentoring Client Support Specialist within the team.
- Collaborate with various departments in order to maintain client health.
- Utilize understanding of different product sets and train clients on the unique client facing Onbe websites.
- Conduct weekly meetings with clients as well as in person business reviews.
Service Specialist
Swift Prepaid Solutions
05.2014 - 05.2020
- Expertly maintain client portfolio, creating and managing orders for various clients and programs and ensuring accuracy and efficient processing.
- Develop and implement new client programs.
- Serve as point of contact for clients regarding inquiries and advancement of programs.
- Manage transition of clients from Sales through implementation to Client Services.
- Direct coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
Account Coordinator
Swift Prepaid Solutions
07.2012 - 05.2020
- Assist Account Manager with Day-to- Day tasks related to client inquiries, requests, and solving any issues related to accounts.
- Creating and managing orders for various clients and programs, ensuring accuracy and efficient processing.
- Building and maintaining relationships with clients to ensure sustained growth and business for Swift.
- Problem solving various order and technological issues.
Customer Service Representative
Swift Prepaid Solutions
06.2011 - 07.2012
- Responsible for the validation and approval of all rebate claims and payouts.
- Resolved customer issues pertaining to card authorizations, disputed transactions, foreign currency conversions, and reversal of negative balances.
- Served as technical support for numerous software databases and administrative systems.
Dock Worker
Con-Way Freight
03.2007 - 06.2011
- Successfully trained employees on newly implemented work procedures.
- Handled customer related dock pick ups.
- Selected to learn new work procedures at different Con-Way locations and provided staff training.
- Loaded and unloaded trailers in very fast, deadline oriented and chaotic work environment.
Education
Associate of Applied Science - Business Marketing
College of Lake County
Grayslake, IL01.2012
Marketing Certificate -
Organization
Grayslake, IL01.2012
Skills
- Requirements gathering
- Project planning
- Attention to detail
- Decision-making
- Cross-functional team leadership
- Multitasking Abilities
- Time management
- Technology integration
- Technical support
- Quality assurance
- Client relationship building
Timeline
Implementation Manager
Onbe
04.2024 - Current
Client Support Manager
Onbe
05.2020 - 04.2024
Service Specialist
Swift Prepaid Solutions
05.2014 - 05.2020
Account Coordinator
Swift Prepaid Solutions
07.2012 - 05.2020
Customer Service Representative
Swift Prepaid Solutions
06.2011 - 07.2012
Dock Worker
Con-Way Freight
03.2007 - 06.2011
Associate of Applied Science - Business Marketing
College of Lake County
Marketing Certificate -
Organization
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