Talented professional considered knowledgeable leader and dedicated problem solver. Brings 14 years of valuable expertise towards developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader attentive to detail with experience in coordinating projects, programs and operational improvements.
Overview
14
14
years of professional experience
Work History
Owner
Winners Win Consulting
06.2023 - Current
Strategic planning for product management, process improvements, workflow diagrams, and reiterating scope with commercial industries senior-level staffing.
Provided remote support to resolve complex situations that resulted in high KPI results and positive customer results
Developed methods for assessing program effectiveness and a cadence for assessing and adjusting
Initiated negotiation, generated Letters of Agreement, and contracts with all clientele
Developed leadership and staff in lean principles, methodology, and application through individual coaching, education, and projects.
Monitored project performance to identify areas of improvement and make adjustments.
Planned, designed, and scheduled phases for large projects.
Associate General Manager
CARVANA
08.2018 - 08.2023
Developed new location construction plans and maintained third-party vendors' timelines
Oversaw quality controls and initiatives to improve cycle time, development and production targets.
Set schedules with clear understanding of coverage needs and employee abilities.
Developed multiple mid-level site leaders into higher leadership roles, and continued to train on culture, integrity, communication, lean manufacturing, and 5S practices
Analyze company data (SQL, KPI, NPS reports) to ensure stewardship, efficiency, customer retention, and retention
Developed advanced training concepts used throughout the Operations, Logistic, Recruiting, and Engineering departments of the company
Created project schedules (smartsheet, monday, wrike), layouts (adobe, oracle, jira), vendor relationships and negotiations, budgets (CPQ), project management (engineered site layouts, sourcing), and developed web-based inventory management system used throughout Carvana.
Production Manager
VROOM
07.2017 - 08.2018
Managed facility that had the highest gross profit per unit and fastest fulfillment time to the customer
Maintained relationships with multiple vendors, sales staff, and fulfillment, impacting the culture and leading to better internal communication and trust
Worked directly with the Director of Operations and prioritized the entire staff within the facility, resulting in identifying key performance indicators (KPIs) to help prioritize the workflow of the entire facility
Created operational work chart, process flow, and job descriptions being established throughout operation facilities.
Manager
NOTTINGHAM AUTOMOTIVE DBA MATS
05.2014 - 07.2017
Directed service manager, body shop, salesman, and financial department.
Held the highest sales closing rate and recorded the highest year-end gross profit for the company.
Trained new staff, developed new sales pipelines, and focused on any customer complaints to ensure retention and resolution.
Effectively communicated with the President and Board with forecasts and assurance of consistency with annual projections.
Implemented all new company policies, industry rules, and state guidelines.
Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Research Analyst (PHARMACEUTICAL DEPARTMENT)
STERICYCLE INC.
05.2010 - 05.2014
Facilitated customer collections and payments of pharmaceutical companies grossing under 5 million.
Research and resolve all financial discrepancies using SQL Data manipulation language.
Special project leader for all pharmaceutical discrepancies and recalls.
Trained and developed onboarding practices and manuals for all Pharmaceutical department positions.
Education
Bachelor of Arts (BA) - Business Administration
Indiana Wesleyan University
Marion, IN
01.2010
Skills
Operations Management
Project Planning
Contract Management
Multi-Site Operations
Performance Optimization
P&L Management
Strategic Planning
Team Development and Leadership
Compliance Monitoring
Customer & Vendor Management
KPI Management
Productivity Improvement
Accomplishments
Saved the company $63 million over three years by implementing a successful productivity improvement plan.
Designed and launched the Psycho 6 Project, resulting in a 23% increase in output in production for the company.
Achieved improved cycle times for parts from 7 days to 3.3 days by introducing Inventory Management System software.
Reduced department operating costs by 13% in less than 6 months.
Managed a team of 15 Managers, 450 indirect hourly staff members.