Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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KYLE ARNETT

San Luis Obispo,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mover

The Moving Experience
San Luis Obispo, California
12.2019 - 05.2021
  • Arranged items at destination according to customer requests and instructions
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Followed verbal and written instructions to properly move and ship products.

Pricing Analyst

Black Dot Wireless
Mission Viejo, CA
05.2017 - 05.2019
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue
  • Carefully monitored market trends to ascertain best pricing for company's products
  • Completed technical estimates using cost models
  • Identified opportunities and analyzed marketplace key performance indicators to diversify campaigns, expand visibility, and improve performance.

Customer Service Representative

Surfer's Outlet
San Clemente
04.2015 - 04.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

BBA - Marketing

California Polytechnic State University, Obispo

Associate of Arts -

Saddleback College
Mission Viejo, CA
06.2020

Skills

  • Team Collaboration
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers

Certification

Google Analytics

Hobbies

Surfing

Camping

Playing Music

Timeline

Mover

The Moving Experience
12.2019 - 05.2021

Pricing Analyst

Black Dot Wireless
05.2017 - 05.2019

Customer Service Representative

Surfer's Outlet
04.2015 - 04.2017

BBA - Marketing

California Polytechnic State University, Obispo

Associate of Arts -

Saddleback College
KYLE ARNETT