Kyle Arnold

• Lead sales execution across small and large territories
• Analyze sales performance, customer insights, and route efficiencies to exceed growth targets.
• Partner with retail clients and key stakeholders to build promotional strategies that maximize ROI.
• Train and mentor route sales reps (co-lead), ensuring alignment with brand standards and productivity goals.
• Use Salesforce and internal tools to monitor inventory, fulfillment rates, and account health.
• Collaborate cross-functionally with warehouse, supply chain, and merchandising teams to streamline operations.
• Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
• Analyzed market trends to identify growth opportunities and adjust account strategies accordingly.
• Managed account performance reviews, ensuring alignment with client expectations and corporate goals.
• Collaborated with cross-functional teams to implement effective marketing campaigns for product launches.
• Led initiatives to increase operational efficiency, resulting in enhanced service delivery timelines across accounts.

Optimized methods for acquiring and maintaining clients.

• Identify, prospect, and secure new small-to-medium business (SMB) clients.
• Develop long-term relationships with decision-makers, such as business owners, IT managers, and C-suite executives.
• Serve as the primary point of contact for business accounts in your territory.

Utilized advanced selling strategies to optimize revenue generation.

• Sell a full suite of AT&T business solutions including:
• Wireless plans and devices
• Business internet and fiber
• VoIP phone systems
• Networking, cloud, and cybersecurity services
• Conduct needs assessments to recommend tailored solutions.

Managed territory and pipeline effectively.

• Manage and grow a defined geographic territory or account base.
• Maintain a healthy sales pipeline through cold calling, networking, events, and referrals.
• Track all activities in CRM (such as Salesforce).

Facilitated strategic planning to drive goal achievement.

• Create and execute sales strategies to meet or exceed monthly, quarterly, and annual quotas.
• Analyze market trends and competitors to identify new business opportunities.

Executed follow-up actions to maintain customer satisfaction.

• Provide onboarding assistance and post-sale support in coordination with internal teams.
• Ensure a smooth transition from sales to service delivery.

Enhanced project outcomes through effective team collaboration.

• Work with internal AT&T teams including engineering, customer service, and product specialists to deliver client solutions.
• Participate in team meetings, trainings, and continuous learning.
• Developed and executed sales strategies to enhance customer engagement and retention.
• Analyzed market trends to identify new opportunities for revenue growth and competitive advantage.
• Maintained accurate sales forecasts, ensuring alignment with company objectives and inventory management.
• Leveraged CRM tools to track customer interactions and manage sales pipelines efficiently.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.

• Drove consistent top-quartile performance by aligning communication solutions with client needs.
• Managed individual and small business accounts, providing consultative sales support and technical expertise.
• Played a key role in customer retention and service recovery strategies, boosting brand loyalty.
• Trained junior associates and led store sales contests, helping increase regional sales metrics.
• Maintained accurate sales pipeline and performance dashboards in Salesforce CRM.
• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Managed inventory levels through regular stock assessments and effective replenishment practices.
• Trained new associates on sales techniques, product knowledge, and company policies to ensure seamless onboarding.
• Collaborated with team members to achieve sales targets through strategic upselling and cross-selling techniques.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Increased sales revenue through effective product recommendations tailored to individual customers.