Kyle Bachman
Chicago,IL
Summary
Personable customer support agent with a documented history of exceeding customer expectations. Excellent communication and teamwork oriented. Calm and composed in stressful situations, with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions.
Overview
13
13
years of professional experience
Work History
SENIOR CUSTOMER SUPPORT AGENT
HOME CHEF
Chicago, IL
03.2023 - Current
- Assist customers through numerous interactions via chat, email, and phone calls.
- Member of the Escalations bucket, where I de-escalate customer interactions with knowledge and empathy to sensitive situations, and have received positive feedback from fellow agents, team leads, and customers alike.
- Member of FSQA Captains, where I act as a resource for agents regarding food safety and recall notices.
- Providing support to fellow agents by aiding in the new agent Buddy System, training program, and agent shadowing opportunities.
- Trained in additional areas of customer support, including shipping complications and promo abuse.
- I assisted Team Leads during the interview process of potential new agents for the Customer Support team.
- Maintained a Gold tier-level performance-based bonus.
CUSTOMER SUPPORT AGENT
HOME CHEF
Chicago, IL
11.2021 - 03.2023
- Assist customers through phone calls, chats, and emails.
- Maintain a positive attitude when corresponding with customers.
- Knowledgable about the company and policies when assisting customers.
BARTENDER/OPERATIONS COORDINATOR
LANDMARK CENTURY CINEMA
Chicago, IL
08.2012 - 11.2021
- Provide a welcoming and positive environment for patrons and coworkers.
- Maximized sales by maintaining inventory for the bar and concessions areas.
- Responsible for training and directing new staff to ensure smooth operation of job duties.
- Anticipate the needs of customers in a friendly and timely manner.
- Memorized a rotating menu of food, cocktails, wine, and beer.
ASSISTANT OFFICE MANAGER
ERIC MULLENDORE ARCHITECT
Chicago, IL
06.2015 - 01.2019
- Responsible for daily administrative duties, as well as working directly with architects, clients, and vendors on a variety of large projects.
- Draft and launch client communication including monthly invoices, product orders, and daily emails.
- Assist clients in moving homes, directing trades workers, and leading in the completion of home projects.
- Maintain and update office inventory while finding cost efficient options.
- Organize events and dinners for clients and office staff.
Education
Film
COLUMBIA COLLEGE CHICAGO
CHICAGO, IL06.2013
Liberal Arts
OAKLAND COMMUNITY COLLEGE
AUBURN HILLS, MI06.2011
Skills
- De-escalation techniques
- Effective communication
- Project management
- Google Suite (Sheets, Slides, Docs)
- Microsoft Office (Word, Excel, PowerPoint)
- Proficient in Zendesk
Timeline
SENIOR CUSTOMER SUPPORT AGENT
HOME CHEF
03.2023 - Current
CUSTOMER SUPPORT AGENT
HOME CHEF
11.2021 - 03.2023
ASSISTANT OFFICE MANAGER
ERIC MULLENDORE ARCHITECT
06.2015 - 01.2019
BARTENDER/OPERATIONS COORDINATOR
LANDMARK CENTURY CINEMA
08.2012 - 11.2021
Film
COLUMBIA COLLEGE CHICAGO
Liberal Arts
OAKLAND COMMUNITY COLLEGE
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