Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
Affiliations
References
Timeline
AdministrativeAssistant
KYLE BAILEY

KYLE BAILEY

Peoria,AZ

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

14
14

Years of Experience

24
24

Licenses

6
6

Certifications

Work History

Sales Manager

Ladera Lending
Peoria, AZ
09.2023 - Current
  • Oversee contact call center management and team members to insure effort and production are on pace with forecasted goals.
  • Developed and implemented sales strategies to increase profits and expand market share.
  • Conducted weekly meetings with the sales team to review performance, goals and objectives.
  • Managed all aspects of the sales process from lead generation to closing deals.
  • Provided training for new sales staff members on company policies and procedures.
  • Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
  • Collaborated with other departments such as marketing, finance, operations.
  • Recruited, hired and supervised a team of highly successful sales professionals.
  • Ensured compliance with all relevant laws, regulations and ethical standards.
  • Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.

Senior Director of Sales

JFQ LENDING LLC
Scottsdale, AZ
08.2018 - 01.2023
  • Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
  • Created policies and procedures to improve operational efficiencies within the organization.
  • Collaborated with executive leadership team to develop long-term objectives that would drive success.
  • Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
  • Established key performance indicators to track progress towards goals.
  • Formulated and deployed business transformation strategies to increase performance, profitability and business growth.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Guided and motivated staff to drive maximum performance.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Supported work-life balance to improve staff morale.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assessed current organizational systems and infrastructure, recommending changes as needed.
  • Recruited top talent from various sources in order to meet staffing requirements, while maintaining high standards in hiring staff; prioritizing flexibility, resourcefulness and drive.

Branch Manager

Home Point Financial
Ann Arbor, MI
07.2015 - 08.2018
  • Responsible for recruiting, hiring, training, and overseeing sales production and pipeline management
  • Examined customer loan applications for loan approvals and denials
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Established relationships with key clients, while maintaining existing customer base.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Tracked monthly sales to generate reports for business development planning.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Assistant VP of Sales

FREEDOM MORTGAGE CORP
Phoenix, AZ
09.2014 - 07.2015
  • Led sales and service initiatives to drive high levels of customer service
  • Oversaw and maintained knowledge of daily operations
  • Manage and regulate office space of loan officers and loan assistants
  • Implemented service improvements to enhance sales cycle
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
  • Complied with regulatory guidelines and requirements
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Assessed employee performance and developed improvement plans.
  • Managed a team of regional sales managers, providing guidance on strategic initiatives.
  • Developed and implemented sales strategies to increase market share.
  • Monitored performance metrics such as customer acquisition rates, retention rates, average transaction size., in order to track success against goals.
  • Evaluated individual performance against established objectives; conducted regular one-on-one meetings with direct reports.

President's Club Banker - Team Captain

Quicken Loans - Rocket
Scottsdale, AZ
05.2010 - 10.2014
  • Led operational team in development, rollout and management of new product lines
  • Demonstrated proficient leadership skills to motivate employees and build competent teams
  • Monitored industry trends, keeping current on latest changes and competition in industry
  • Identified opportunities to improve business process flows and productivity
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Negotiated contracts with clients on behalf of the company.
  • Utilized CRM software to track leads and manage accounts throughout the sales cycle.
  • Developed pricing strategies that maximized profits while remaining competitive in the market.
  • Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
  • Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.

Education

HIGH SCHOOL DIPLOMA -

MOUNTAIN RIDGE H.S.

Skills

  • Sales Reporting and Planning
  • KPI Tracking and Analysis
  • Staff Performance and Pipeline Management
  • Sales Team Training
  • Negotiations Expert and Strong Deal Closer
  • CRM Software
  • Superb Time Management
  • Market Intelligence
  • Resolution-Oriented
  • Team Oversight
  • Sales Expertise
  • Excellent Communication Skills
  • Rapport and Relationship Building
  • Verbal and Written Communication
  • Exceptional Multi-Tasker
  • Product Knowledge
  • Analytical Problem Solver

Personal Information

Awarded MVB (Most Valuable Banker) 12x at Quicken Promoted to highest level of banker at Quicken (President's Club) Given Team Captain Title at Quicken Loans 17x Top Closer Awards at Quicken Scotsman's Guide - ranked 21st in the Country for FHA Closed Volume in 2019 Ground School Training and Flight School Leadership training complete with Quicken Loans Completed Dale Carnegie Leadership Training Program Honor Roll Freshman year Principal's List sophomore-senior year 4 year Varsity Letterman in Baseball, Ice Hockey, and Football Selected Captain of Ice Hockey Team 2002-2004

Certification

  • NMLS Licensed since 2010
  • 24 individual state licenses for mortgage originations
  • Ranked 21st in the country by Scotsman's Guide
  • 2023 and 2024 Gold Leaf Certified by Lending Tree
  • Quicken Ground School Training completed
  • Quicken Flight School Training completed
  • Dale Carnegie Leadership Training complete
  • Dale Vermillion Sales Training complete

Accomplishments

  • 17x Top Closer Award
  • 12x Most Valuable Banker Award
  • Rookie of the Year Award (Quicken Loans)

Affiliations

  • Drafted to play semi-professional Ice Hockey
  • Custom show car builder
  • Adult Hockey and Softball League participant

References

References available upon request.

Timeline

Sales Manager

Ladera Lending
09.2023 - Current

Senior Director of Sales

JFQ LENDING LLC
08.2018 - 01.2023

Branch Manager

Home Point Financial
07.2015 - 08.2018

Assistant VP of Sales

FREEDOM MORTGAGE CORP
09.2014 - 07.2015

President's Club Banker - Team Captain

Quicken Loans - Rocket
05.2010 - 10.2014

HIGH SCHOOL DIPLOMA -

MOUNTAIN RIDGE H.S.

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