Kyle Baker
Midlothian,VA
Summary
Highly motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Goal-oriented It Asset Management Specialist with experience in Information Technology settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives.
Overview
9
9
years of professional experience
Work History
Network Platform Engineer
Capital One
Glen Allen
05.2021 - 10.2023
- Provide guidance, assistance, coordination and follow up on user questions, problems or malfunctions of Branch and Café networks, hardware, software and wireless equipment
- Proactively, identify and address issues utilizing provided tools (Cisco Meraki, ServiceNow, Netbrain)
- Perform daily monitoring, updating and closing of incident tickets, escalate issues as needed and maintain communication with the customer, technical teams and Vendors within the established service level agreements
- Inform management of potential problems and identifies problem trends
- Create and maintain support documentation, training materials and implement new strategies or procedures when required
- Assist with Installs, configure and upgrade device hardware and software as needed
- Configuring network assets for production networks
- Support for Versa, Cisco (route/switch) and Lantronix platforms including troubleshooting and supporting those platforms
- Analyzed and interpreted data to identify trends and recommend improvements
- Created detailed reports on engineering activities and findings
- Documented and developed procedures and processes
- Collaborated with other departments to facilitate successful project completion
- Cisco Meraki troubleshooting and support – maintaining asset management portion of Meraki assets.
IT Warehouse Technician/Asset Management Manager
Capital One
Glen Allen
09.2015 - 06.2021
- Managed sparing strategy and inventory efficiently.
- Collaborated with Operations to identify sparing processes, assets, and locations, managing in-stock devices, reconciling data sources, and maintaining accurate records.
- Responsible for cleaning and testing of spare parts, installing upgrades, and handling device returns.
- Configuration management and administrator using tools like ServiceNow and HP Asset Manager will be central to your tasks, along with utilizing JIRA for tracking inventory improvements.
- Managed asset shipping, analyze data for discrepancies, implement inventory control systems, and develop policies for efficient management.
- Trainined new staff, addressing shipping errors, integrating warehouse operations, and optimizing shipping costs through carrier negotiations.
- Managed warehouse operations, including forklift operation and e-waste disposal, ensuring compliance with regulations and safety procedures.
- Familiarity with Agile methodologies and tools like Confluence and SharePoint.
Special Projects Team/Repair Technician
Technology Integration Group
Richmond
10.2014 - 09.2015
- Handling and repair of all Dell series E6440 and E6430 laptops for Henrico County schools
- Dell Chromebooks for Chesterfield County schools
- Software Installation and Imaging laptops and desktops alike
- Completed all repair and maintenance activities promptly and to high quality standards
- Utilized variety of tools and diagnostic equipment to complete repairs
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Dismantled machines and equipment to remove defective parts
- Repaired and maintained wide range of small and large appliances successfully
- Tested parts and components to confirm adherence to manufacturer specifications
- Repaired and tested electronic circuit boards, wiring and components.
Education
Bachelor of Science - Information Technology
ECPI University
04.2014
Skills
- Asset Management
- ServiceNow
- HP Asset/Service Manager
- Router & Switch configuration
- Network Troubleshooting
- Network Tools & Reporting
- IT Asset Management Hardware & Tracking
- IT Asset Lifecycle & Disposal
- RFID Asset Tracking
- Agile Training and Methodologies
- Datacenter cabling management
- Break-fix repair
- IT Asset Data Analysis
- Cisco iOS testing and configuration
- Shipping/Receiving (International/Domestic)
- Forklift experience (10 years, expired certification)
Timeline
Network Platform Engineer
Capital One
05.2021 - 10.2023
IT Warehouse Technician/Asset Management Manager
Capital One
09.2015 - 06.2021
Special Projects Team/Repair Technician
Technology Integration Group
10.2014 - 09.2015
Bachelor of Science - Information Technology
ECPI University
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