Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyle Basham

Maineville,OH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

Broadway Barrell House
01.2021 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Interacted well with customers to build connections and nurture relationships.

House Renovations

Odd Jobs
07.2020 - 01.2021
  • Enhanced overall project efficiency through expert usage of power tools, hand tools, and various construction equipment.
  • Adapted quickly to changing client preferences during renovation projects, demonstrating flexibility and commitment to meet their needs.
  • Maintained strong relationships with suppliers to ensure timely delivery of materials and cost-effective purchasing decisions.
  • Implemented quality control measures during renovation projects, ensuring all work met or exceeded industry standards.
  • Improved client satisfaction by providing high-quality renovation services and maintaining open communication throughout the project.
  • Utilized strong attention to detail in performing tasks such as drywall installation, painting, flooring, and tile work ensuring polished final products for clients.
  • Managed budgets effectively for multiple simultaneous projects, optimizing resource allocation without compromising quality results.

Shift Manager

Chipotle
03.2019 - 05.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.

Education

High School Diploma -

Kings High School
Kings Mills, OH
05.2013

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Cash Management
  • Store Merchandising
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Staff Management
  • Staff Supervision
  • Sales expertise
  • Employee Scheduling
  • Accurate Cash Handling
  • Order Management
  • Strategic thinker
  • Team Development
  • Payroll Management
  • Customer Response
  • Bank deposit procedures
  • Leading Staff Meetings
  • Delegating Work

Certification

Serve Safe Certified Teir 2

Timeline

Store Manager

Broadway Barrell House
01.2021 - 02.2024

House Renovations

Odd Jobs
07.2020 - 01.2021

Shift Manager

Chipotle
03.2019 - 05.2020

High School Diploma -

Kings High School

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Kyle Basham