Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyle Beardin

Member Service Representative
Middleburg,FL

Summary

A proactive and dedicated professional seeking to transition into a role that builds upon current skills and experience, while enhancing value as both an employee and a team member. Known for strong loyalty, integrity, and a conscientious approach to both professional and personal matters, with a commitment to contributing as a collaborative, results-driven team member. Focused on leveraging knowledge and expertise to deliver optimal outcomes and drive success in a dynamic work environment.

Overview

2025
2025
years of professional experience

Work History

Member Service Representative III

Navy Federal Credit Union
Jacksonville, Florida
1 2024 - Current
  • Serves as the Branch's Financial Health Presentation Specialist, visiting various organizations to lead engaging financial health seminars.
  • Boosted member satisfaction by proactively addressing inquiries and concerns, ensuring prompt and effective resolutions.
  • Upon transitioning back to the Branch full-time, I have focused on implementing new branch practices designed to address compliance-related challenges and enhance operational efficiency.
  • Mentored new hires by sharing best practices, fostering a collaborative learning environment, and driving increased productivity and performance within the team.

Dual Member Service Representative III

Navy Federal Credit Union
11.2022 - 01.2024
  • Delivered exceptional member service by addressing individual needs, resolving inquiries efficiently, and fostering strong relationships, which contributed to consistently high levels of member satisfaction and retention.
  • Consistently delivered exceptional member service by proactively addressing individual needs, efficiently resolving inquiries, and building strong relationships, leading to sustained high levels of member satisfaction and retention.
  • Collaborated with cross-functional teams, including operations, IT, and customer support, to enhance the member experience by identifying pain points, implementing innovative solutions, and highlighting remote banking processes for increased efficiency and member satisfaction.

Member Service Representative III

Navy Federal Credit Union
12.2021 - 11.2022
  • Actively contributed as a dedicated team member to uphold Navy Federal’s standards of excellence, ensuring the delivery of exceptional member service and maintaining the organization’s commitment to quality and integrity.
  • Collected and processed information to fulfill member requests, including setting up retirement accounts, assisting with lending products, and providing high-quality service across digital channels.
  • Coached my team and to adopt new enterprise strategies, along with the adoption of phenomenally successful procedures
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Member Service Representative II

Navy Federal Credit Union
11.2019 - 12.2021
  • Possess a strong working knowledge of Navy Federal products and services, enabling me to effectively assist members with their needs and provide tailored solutions for their requests.
  • As an MSR, I took the lead in educating branch staff on the full suite of digital banking features, ensuring seamless adoption and enhanced member service. Additionally, organized and promoted a variety of member lobby days, fostering engagement and creating opportunities to showcase products and services tailored to member needs.
  • Navigating the challenges of an ever-changing COVID environment, I consistently delivered high-quality work despite restrictions. This experience enhanced my adaptability, strengthened my problem-solving skills, and deepened my ability to maintain productivity and excellence across multiple areas of responsibility.

Bakery Clerk

Publix
07.2019 - 11.2019
  • Transferring to the Publix bakery provided a valuable opportunity for professional growth, allowing me to enhance my skills and broaden my expertise. This role served as a stepping stone to further my career development within the company, while contributing to a higher level of service and operational excellence.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.

Customer Service Clerk

Publix
06.2019 - 07.2019
  • Performed duties as a cashier until transfer to the bakery department in July 2019
  • In addition to performing standard duties, I was responsible for assisting in the training of new cashiers and supporting the coordination of team members to ensure smooth operations.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Oakleaf High School
Orange Park, FL
05.2001 -

Skills

Communication

Member service

Active listening

Problem-solving

Financial Knowledge

Technology Proficiency

References

Available upon request.

Timeline

Dual Member Service Representative III

Navy Federal Credit Union
11.2022 - 01.2024

Member Service Representative III

Navy Federal Credit Union
12.2021 - 11.2022

Member Service Representative II

Navy Federal Credit Union
11.2019 - 12.2021

Bakery Clerk

Publix
07.2019 - 11.2019

Customer Service Clerk

Publix
06.2019 - 07.2019

High School Diploma -

Oakleaf High School
05.2001 -

Member Service Representative III

Navy Federal Credit Union
1 2024 - Current

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Kyle BeardinMember Service Representative