Kyle Beatty
San Antonio
Summary
Corrections professional committed to high standards and achieving results. Extensive experience in maintaining security, managing inmate behavior, and ensuring regulatory compliance. Known for strong team collaboration and adaptability in dynamic settings. Excellent communication and problem-solving skills valued by employers.
Professional with strong background in maintaining safety and security in correctional facilities. Proven ability to manage challenging situations with calm and assertive approach. Skilled in conflict resolution, surveillance, and enforcing regulations. Known for reliability, adaptability, and effective teamwork in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TCOLE Certified Corrections Officer
Hays County Sheriff's Office
01.2025 - Current
- Maintained a secure environment through vigilant monitoring and enforcement of regulations, ensuring the safety and well-being of all individuals within the facility.
- Effectively managed and resolved conflicts between individuals, utilizing de-escalation techniques and communication skills to maintain order and prevent escalation of incidents.
- Responded swiftly and effectively to emergency situations, providing immediate assistance and coordinating with relevant personnel to mitigate risks and ensure the safety of all involved.
- Documented all shift activities and incidents with precision and accuracy, maintaining detailed records and ensuring clear communication for continuity of operations.
- Conducted regular security checks and inspections, identifying potential vulnerabilities and implementing preventative measures to enhance the overall safety and security of the facility.
- Collaborated effectively with colleagues and supervisors, contributing to a cohesive team environment and ensuring seamless coordination of tasks and responsibilities.
- Demonstrated a strong commitment to upholding ethical standards and maintaining the integrity of the organization, serving as a role model for professionalism and accountability.
- Promoted to Special Emergency Response Team Operator (SERT). As a member of this team, we are responsible for responding to disturbances, riots and major incidents. We train extensively on de-escalating major incidents through the use of less lethal weapons tactics, hand-to-hand control tactics and command presence.
- Collaborated with arresting officers through intake and booking process to include fingerprinting, photo taking and accurate record keeping.
- Responded to emergency calls for assistance regarding inmate fights, assaults, fire and medical emergencies.
Workforce Management Analyst
One Touch Direct
04.2023 - 12.2024
- Real time analysis of approximately 600 call center agents operating multiple different lines of business, including voice and chat programs.
- Utilized workforce management software such as Genesys Cloud and Live Engage to track and identify labor optimization opportunities leading to an increase in workforce productivity.
- Identified an opportunity to increase against production through monitoring queue status in real time.
- Developed hourly, daily, weekly and ad hoc reports to support dynamic needs, with the ability to easily make adjustments to support changes in or line of business.
- Utilized chat volume data to assist in the forecast of production needs
- Analyzed agent data to identify areas of improvement, leading to an increase in daily sales revenue.
- Worked in conjunction with operations management to support call center needs through forecasting chat agent volume.
- Monitored and adjusted employee time cards to ensure the proper use of punches as well as monitor agent hours to meet labor forecasting goals.
- Dynamic analyst with a track record of identifying operational areas of opportunity to maximize labor efficiency.
- Proven leader with the ability to provide meaningful insight to senior and executive level employees.
- Proficient in software such as Pipkins Management system, Vantage Point report system, excel etc.
Energy Advisor
Clearesult
San Antonio, TX
10.2022 - 03.2023
- Led energy efficiency initiatives, driving strategic improvements in client engagement and program outcomes.
- Developed and implemented customized energy-saving solutions for diverse client portfolios, enhancing sustainability practices.
- Analyzed energy usage data to identify trends, providing actionable insights for clients to reduce consumption.
- Collaborated with cross-functional teams to design and execute outreach strategies, increasing program participation rates.
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
Mortgage Loan Originator
Rocket Mortgage
09.2021 - 08.2022
- Directed origination and closure of more than 50 mortgage loans within a year, exceeding target metrics by 14%.
- Executed comprehensive financial analysis and credit evaluations, attaining a closing rate in the top 5%.
- Coordinated efforts with underwriters and processors to streamline loan application processing, resulting in an average closing duration of 30 days.
- Cultivated and sustained a strong network of referral sources, ensuring a consistent influx of qualified leads.
- Applied advanced sales and negotiation strategies to establish a reputation as a leading performer in the organization.
Sales Associate
Salelytics- American Express
01.2021 - 09.2021
- Oversaw and mentored a team of 7 sales representatives, resulting in a 15% increase in monthly sales targets attainment.
- Developed and executed effective sales strategies that led to a 10% increase in customer acquisition.
- Conducted regular performance evaluations and provided constructive feedback to improve sales team productivity and individual performance.
- Collaborated with cross functional teams to coordinate sales efforts and maximize sales growth.
- Provided excellent customer service and resolved any issues promptly and effectively.
State Certified Corrections Officer
Texas Department of Criminal Justice, TDCJ
07.2020 - 01.2021
- Supervised daily inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of premises and equipment to maintain security standards.
- Responded promptly to emergencies, utilizing de-escalation techniques to manage conflicts.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates.
- Maintained accurate records of inmate behavior, incidents, and disciplinary actions.
- Implemented procedural improvements to enhance efficiency and safety within the facility.
- Trained new officers on operational procedures and best practices in corrections management.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Product Quality Analyst
Walmart E-Commerce
02.2020 - 05.2020
- Strong analytical and problem solving skills, with expertise in data analysis and interpretation.
- Proactive and detail-oriented, capable of identifying trends and opportunities for product improvement.
- Ability to adapt to business needs in a fast paced work environment.
- Analyzed large quantities of product data to ensure quality assurance and product availability.
- Pivotal role in analyzing the availability of products to ensure the operation of a one million square foot e-commerce warehouse.
Education
Bachelor of Science - Cellular/Molecular Biology
University Of South Florida
01.2019
Associates Degree - undefined
Broward College
01.2017
Skills
- Certified In Less Lethal Weapons Tactics
- Extensive training in the use and handling of less lethal weapons
- Communication skills
- Effectively communicates with various stakeholders, such as managers, supervisors, and employees, to understand their needs and provide timely and accurate information
- Problem-solving skills
- Able to identify and address workforce management challenges and develop solutions to optimize workforce efficiency, productivity, and performance
Certification
Texas Commission On Law Enforcement Jailer Certification
Timeline
TCOLE Certified Corrections Officer
Hays County Sheriff's Office
01.2025 - Current
Workforce Management Analyst
One Touch Direct
04.2023 - 12.2024
Energy Advisor
Clearesult
10.2022 - 03.2023
Mortgage Loan Originator
Rocket Mortgage
09.2021 - 08.2022
Sales Associate
Salelytics- American Express
01.2021 - 09.2021
State Certified Corrections Officer
Texas Department of Criminal Justice, TDCJ
07.2020 - 01.2021
Product Quality Analyst
Walmart E-Commerce
02.2020 - 05.2020
Bachelor of Science - Cellular/Molecular Biology
University Of South Florida
Associates Degree - undefined
Broward College