Summary
Overview
Work History
Education
Skills
Certification
Timeline
IT SUPPORT
Generic

KYLE BEELER

Taylorville

Summary

Highly motivated IT Help Desk professional providing technical support and troubleshooting for diverse end-users. Proficient in identifying and resolving hardware and software issues, managing a high volume of tickets, and ensuring customer satisfaction through effective communication and timely solutions

Overview

1
1
Certification

Work History

IT TRAINEE

Course Careers
07.2025 - Current
  • Provided end user technical support in order to remove business roadblocks
  • Used Active Directory to administer user accounts (account passwords, resets, unlocks, user creations)
  • Installing and configuring commercial VPN's
  • Provisioned and troubleshoot Azure Virtual Machines (VMs) Vnets And network security groups. (Firewalls)
  • Provided support for the set up, configuration, and troubleshooting of the OS ticket ticketing system/platform administered active directory basics, including user creation.
  • Diagnosed and resolved basic network issues to minimize downtime and improve overall network reliability.

Education

Information Technology

Course Careers
07-2025

Lincoln Land Community College
Springfield, IL

Taylorville High School
Taylorville, IL
01-2006

Skills

  • Active Directory
  • Azure Virtual Machines
  • Ticketing systems
  • Network troubleshooting
  • Problem solving
  • Troubleshooting
  • Customer service
  • Hardware installations

Certification

  • COURSE CAREERS Course Careers IT Professional A comprehensive, hands-on IT course that teaches practical skills, covers essential theory, offers interactive labs, résumé, and interview prep
  • COURSERA Google IT Technical Support Fundamentals Equips learners with the necessary skills for various IT roles, including IT support specialist, help desk technician, and technical support representative

Timeline

IT TRAINEE

Course Careers
07.2025 - Current

Information Technology

Course Careers

Lincoln Land Community College

Taylorville High School

IT SUPPORT

  • CourseCareers is an in-depth online program that covers several areas of entry-level IT, exploring those topics in-depth with hands-on labs. I have gained notable experience in setting up and configuring a help desk ticketing system (OsTicket) from scratch, working with Microsoft Azure to create sandbox environments, configuring cloud-based firewalls (network security groups), setting up and configuring Active Directory, working with DNS, as well as working with file shares and permissions.
  • Some of the skills I learned through this rigorous program include: IT Support Basics, Networking Basics, Operating Systems, and Cloud Fundamentals.

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