Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Bishop

Summary

Strategic business leader and people manager with 17+ years of experience adapt at optimizing operations to drive company performance. Proven collaborator, fostering productive relationships with diverse teams and stakeholders. Results-driven with experience managing teams, guiding projects, and overseeing revenue cycle management across operations.

Overview

18
18
years of professional experience

Work History

Senior Associate - Service Integrity

athenahealth, Inc.
02.2015 - Current
  • Utilize Oracle SQL to extract data and show storylines that provide insights allowing senior leadership to confidently make informed decisions
  • Collect and analyze complex data sets and distill into actionable outputs that target operational waste and inefficiencies for API and RPA bot opportunities
  • Perform ROI assessments
  • Build and design front-end dashboards in Celonis and Sigma to track metrics and KPI's
  • Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Oversaw 12 individuals in Manila, PH investigating operational waste
  • Increased ERA rates for impacted clients 78%, reduced cases 67% and operational cost by $400K
  • Assisted the implementation of multiple RPA/API's to alleviate over $200K in annual operating costs.

Operations Manager - Claim Resolution

athenahealth, Inc.
04.2013 - 02.2015
  • Led and cultivated a team of 27 individuals, fostering growth and development within the team.
  • Managed BPO partnerships in Manila, Philippines and Chennai, India, ensuring precise staffing alignment to achieve company objectives, and devised quarterly business projections.
  • Evaluated individual and team performance through daily production and quality reports.

Operations Manager - Client Support Center

athenahealth, Inc.
06.2011 - 04.2013
  • Recruited to reimagine the call-center platform and how clients are serviced.
  • Designed and transformed infrastructure into a more automated and self-serving platform giving clients the ability to receive assistance faster while reducing call volume 18%
  • Attended industry conference in Orlando, FL with teams representing Amazon, IBM, and Fidelity
  • Effectively led and developed a dynamic team of 12-15 individuals, adept at navigating changing circumstances and fostering continuous growth.

Operations Manager - Enrollment Services

athenahealth, Inc.
06.2008 - 06.2011
  • Led and developed teams of 12-18 individuals
  • Designed and implemented training programs, conducted interviews, and provided mentorship to guide team members along their designated career path.
  • Collaborated closely with Product teams to develop innovative tool aimed at enhancing client onboarding efficiencies and accuracy within our services.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Analyst/Associate - Enrollment Services

athenahealth, Inc.
05.2006 - 06.2008
  • Transferred from Watertown, MA to establish Enrollment Services in new Belfast, ME campus
  • Conducted hiring, developed training agenda/courses, coordinated with team in Watertown to allocate resources and work volume as needed.

Education

BBA - Business Administration

University of Maine
Orono, ME

Skills

  • Data visualization
  • Data analysis
  • Project management
  • Strategic Planning
  • Cross-Functional Communication
  • Process and performance Improvements
  • Front-end design
  • Presenting
  • Budget models
  • Operational procedures
  • Celonis
  • Sigma
  • Tableau
  • Excel
  • Salesforce
  • KPI/metric trending and analysis
  • Oracle SQL (beginner)

Timeline

Senior Associate - Service Integrity

athenahealth, Inc.
02.2015 - Current

Operations Manager - Claim Resolution

athenahealth, Inc.
04.2013 - 02.2015

Operations Manager - Client Support Center

athenahealth, Inc.
06.2011 - 04.2013

Operations Manager - Enrollment Services

athenahealth, Inc.
06.2008 - 06.2011

Analyst/Associate - Enrollment Services

athenahealth, Inc.
05.2006 - 06.2008

BBA - Business Administration

University of Maine

Similar Profiles

CREATE PROFILE
Kyle Bishop