Summary
Work History
Education
Skills
Timeline
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Kyle Blodgett

Amsterdam,New York

Summary

SMB Field Technician V with 10 years of expertise in technical support and customer satisfaction. Skilled in troubleshooting, networking, and cabling, with a proven track record of mentoring new technicians and maintaining high-quality metrics. Committed to leveraging technical and interpersonal skills to drive mutual growth and success within Spectrum.

Work History

SMB Field Technician V

Spectrum
2019 - Current
  • NCTI Certified (FT-VI)
  • Participate in on-call rotations, providing timely support for urgent technical issues
  • Proficient with Spectrum SMB and Enterprise CPE technology
  • Install, troubleshoot, and maintain complex wiring structures, ensuring minimal downtime
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.

Field Technician

Spectrum
2014 - Current
  • SCTE certified (FT-IV)
  • Trained and mentored approximately 10 new hire technicians
  • Maintained quality assurance and customer satisfaction objectives
  • Assisted with ENY/ WNY High Split projects.

Education

Associate Degree - Liberal Arts & Sciences

Fulton-Montgomery Community College
01-2014

Skills

  • Strong communication skills; thorough and attentive to details
  • Able to prioritize and multitask; proactive and deadline-oriented
  • Working knowledge of Cat5/Cat6, copper POTS, and coaxial cabling
  • Excellent computer skills and proficiency with Excel, Word and Outlook
  • Strong fundamental understanding of IP configurable hardware devices, such as modems, routers, firewalls, and WAP’s
  • Working knowledge of compression tools, punch downs, testers, volt meter, and toners
  • Advanced understanding of WAN/LAN topologies

Timeline

SMB Field Technician V

Spectrum
2019 - Current

Field Technician

Spectrum
2014 - Current

Associate Degree - Liberal Arts & Sciences

Fulton-Montgomery Community College

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Kyle Blodgett