Kyle Bohnen
Boca Raton,FL
Summary
Dynamic professional with a proven track record at Visionworks, excelling in customer relationship management and complaint handling. Leveraged expertise in customer service to enhance satisfaction and foster strong client relationships, achieving significant repeat business. Skilled in both team leadership and operational efficiency, consistently delivering high-quality results and driving continuous improvement.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Professional Photobooth Plus
Boca Raton, FL
06.2023 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
Optical Laboratory Manager Support
Premier Eye Center Of Plantation, Boca And West Palm Beach
West Palm Beach, FL
03.2020 - 05.2023
- Prevented production delays by maintaining optimal equipment functionality through preventative maintenance schedules.
- Established performance benchmarks for staff members, fostering a culture of accountability and continuous improvement.
- Collaborated with sales team to address customer concerns and ensure satisfaction with optical products.
- Managed optical lab operations, ensuring timely completion of orders and high-quality results.
- Contributed to long-term planning efforts aimed at improving overall organizational performance within the optical laboratory.
Optical Lab Technician
Stanton Optical
Lake Worth, FL
12.2017 - 02.2020
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
Optical Laboratory Manager
Visionworks
Boynton Beach, FL
01.2013 - 12.2017
- Developed staff training programs to enhance employee skills in lens fabrication and quality control.
- Oversaw budgeting decisions, allocating resources appropriately for staffing needs, materials procurement, and other operational expenses.
- Ensured compliance with all relevant regulations governing eyewear manufacturing standards.
- Influenced positive workplace culture by promoting open lines of feedback between employees at all levels.
- Managed optical lab operations, ensuring timely completion of orders and high-quality results.
Education
Optical - Opticianry
American Career College
Ontario, CA05.2010
Skills
- Business skills
- Sales/ cashing skills
- Office Management
- Customer Service
- Computer Skills
- Technical Skills
- Optical manufacturing/ management skills
- Communication skills
Timeline
Customer Support Specialist
Professional Photobooth Plus
06.2023 - Current
Optical Laboratory Manager Support
Premier Eye Center Of Plantation, Boca And West Palm Beach
03.2020 - 05.2023
Optical Lab Technician
Stanton Optical
12.2017 - 02.2020
Optical Laboratory Manager
Visionworks
01.2013 - 12.2017
Optical - Opticianry
American Career College