Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Faith Mccarty

Ripon,CA

Summary

Dynamic and results-oriented professional with a proven track record at Falcon Lair, enhancing customer satisfaction and streamlining operations. Excelled in guest engagement and cash handling, demonstrating a strong work ethic and exceptional customer service. Skilled in fostering collaborative environments and achieving high levels of guest rapport, without sacrificing attention to detail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Falcon Lair
02.2022 - 10.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Secretary to the General Manager

Tim Wheeler CPA
06.2021 - 01.2022
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
  • Contributed to effective team management by maintaining open lines of communication with staff members across departments.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.

Server/Bartender

Pitch & Fiddle
10.2018 - 05.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/Cocktail Server

Cafeteria 15L
08.2017 - 10.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Gold Dust
02.2014 - 05.2017
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Ripon High School
Ripon, CA
05-2015

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Suggestive Selling

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
  • Certified Food Safety Manager (CFSM) - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Server

Falcon Lair
02.2022 - 10.2024

Secretary to the General Manager

Tim Wheeler CPA
06.2021 - 01.2022

Server/Bartender

Pitch & Fiddle
10.2018 - 05.2021

Server/Cocktail Server

Cafeteria 15L
08.2017 - 10.2018

Server

Gold Dust
02.2014 - 05.2017

High School Diploma -

Ripon High School

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Faith Mccarty