Assist in managing KFN Private Fleet and Spoke trailer operations, overseeing scheduling, dispatching, and route planning while ensuring compliance with Kroger and DOT standards.
Train and brief drivers on daily expectations, emphasizing safety, efficiency, and compliance.
Optimize scheduling with the Planning Department for private fleet and third-party CDL drivers.
Coordinate with third-party drivers, dispatchers, and managers to resolve delays and route issues.
Distribute necessary documents (bills of lading, DVIRs, trip sheets) to CDL spoke drivers before dispatch.
Ensure trailers are secured, products are strapped, and seals are applied before departure.
Direct drivers to assigned dock doors and verify proper trailer assignments.
Maintain and organize compliance records, including trip sheets, fuel receipts, and DVIRs.
Communicate delays and updates to management, spokes, and the OPS team for seamless operations.
Assisted in transitioning store routes from vans to box trucks, improving delivery efficiency.
Developed SOPs for store route loading and dispatching processes.
Led Kroger and third-party drivers in ClickList order deliveries across Cincinnati and Dayton.
Managed store dispatch operations, including scanning orders, generating route summaries, and overseeing loading/unloading.
Provided driver training on scanning, docking, loading, and store delivery procedures.
Conducted ride-alongs to analyze and improve driving habits and adherence to safety protocols.
Reduced labor costs by efficiently managing third-party labor while maintaining productivity.
Trained ASPs, team leads, and supervisors for additional coverage and operational support.
Customer Service Delivery Driver & Yard Marshal
Kroger Fulfillment Network
Monroe, OH
09.2021 - 06.2023
Safely delivered customer orders to homes and businesses while adhering to Smith System driver training techniques
Provided exceptional customer service, addressing inquiries and ensuring a seamless delivery experience
Handled and transported products in compliance with Kroger’s food safety standards, maintaining quality and integrity
Adjusted customer orders as needed, ensuring clear and professional communication throughout the process
Docked vans and trucks for efficient loading and unloading, preparing them for the next route
Conducted pre-trip and post-trip vehicle inspections, prioritizing safety and ensuring compliance with company policies
Maintained fleet cleanliness by washing the exterior and interior of vans and box trucks
Assistant Manager
Little Caesars
Phelan, CA
09.2019 - 08.2021
Delivered exceptional customer service and effectively resolved customer conflicts
Oversaw daily operations and managed staff performance to ensure a smooth workflow
Developed and managed inventory schedules, ensuring product availability and minimal waste
Processed inventory records, deposits, and operational paperwork with accuracy
Handled cash management, including balancing registers and preparing bank deposits
Led employee training programs to ensure staff proficiency and operational efficiency
Conducted interviews and participated in hiring decisions for new team members
Store Associate
Zumiez Inc.
Victorville, CA
07.2018 - 03.2020
Consistently exceeded sales targets set by management
Engaged with customers to provide a personalized shopping experience, driving sales and brand loyalty
Built customer relationships by offering tailored product recommendations
Managed inventory counts to maintain stock accuracy
Maintained store organization and prepared the sales floor for the following business day
Received, unpacked, and stocked new inventory efficiently
Processed transactions, returns, and exchanges with accuracy and efficiency
NCAA D1 PITCHING COACH/RECRUITING COORDINATOR at Western Illinois University BaseballNCAA D1 PITCHING COACH/RECRUITING COORDINATOR at Western Illinois University Baseball