Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Borgerson

Prior Lake,MN

Summary

Product management professional with track record of driving successful product initiatives and optimizing product performance. Adept at collaborating with cross-functional teams and focusing on achieving impactful results. Known for adaptability and reliability in dynamic environments, with skills in market research, strategic planning, and project management.


Professional with substantial experience in guiding product development and driving market success. Proficient at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering meaningfull results. Skilled in strategic planning, user experience optimization, and agile methodologies.

Overview

15
15
years of professional experience

Work History

Sr Product Manager

DigiKey Electronics
10.2011 - Current
  • Increased product adoption by identifying customer needs and developing innovative product features.
  • Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
  • Mentored junior Product Managers in effective project management techniques and industry best practices.
  • Led cross-functional teams for successful product launches, resulting in increased market share.
  • Championed customer feedback loops to continuously refine products according to evolving customer requirements.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Coordinated landing page efforts to increase conversion rates.

Tax Specialist

HR Block
10.2015 - Current
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Reviewed financial statements for accuracy and integrity.
  • Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships with 250+ customers per year.

Technical Support Specialist II

DigiKey Electronics
10.2010 - 10.2011
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot issues across all DigiKey products to resolve customer concerns or find a new solution.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Attended manufacturer trainings while documenting key aspects to present important information to all Technical Support.

Technical Support Specialist

DigiKey Electronics
06.2010 - 10.2010
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Education

Associate of Science - Electrical Engineering Technician

Anoka Technical College
Anoka, MN
06-2010

Skills

  • Data-driven decision making
  • KPI tracking
  • Teamwork and collaboration
  • Timeline management
  • Project planning
  • Product strategy
  • Product lifecycle management
  • Critical thinking
  • Tax advisory services
  • Tax process improvement
  • Documentation skills

Timeline

Tax Specialist

HR Block
10.2015 - Current

Sr Product Manager

DigiKey Electronics
10.2011 - Current

Technical Support Specialist II

DigiKey Electronics
10.2010 - 10.2011

Technical Support Specialist

DigiKey Electronics
06.2010 - 10.2010

Associate of Science - Electrical Engineering Technician

Anoka Technical College

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Kyle Borgerson