KYLE BOULWARE
Charleston,SC
Summary
Highly motivated employee with extensive customer service and sales experience. Customer-focused professional offering strong background in hospitality. Outgoing sales professional with a track record of driving increased revenue, improving the buying experience, and elevating the company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Employee who can adjust and adapt to changes in company procedures quickly and efficiently. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others.
Overview
11
11
years of professional experience
Work History
Telephone Sales Agent
The Sanctuary Hotel
01.2026 - Current
- Completed high level Forbes training course.
- Managed high-volume inbound and calls to enhance customer engagement and satisfaction at a Forbes rated, 5 Star, hotel.
- Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
Server
Rooftop @ The Vendue
07.2025 - 01.2026
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to guests.
- Delivered excellent customer service and hospitality to guests at a popular rooftop destination downtown Charleston.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
Inside Sales Account Executive
Be Fulfilled LLC
04.2024 - 12.2025
- Made over 100 calls per day to new clients and utilized innovative sales techniques to upsell products and services.
- Enhanced sales performance through continuous sales training and skill enhancement as a professional phone salesperson.
- Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Bay Host/Event Ambassador/Shift Lead
Topgolf
03.2023 - 02.2024
- Greeted customers and provided them with information about the facility and amenities.
- Assisted guests in checking into their bays.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new bay hosts.
- Maintained a professional attitude while interacting with guests, staff, and vendors.
- Ensured that all necessary materials were available for each event.
- Set up tables, chairs, signage, buffets, and sometimes audio equipment prior to the start of an event.
- Wrote down specific closing tasks for each bay host on my floor.
- Ensured that the floor I was on was cleaned up to company standards before checking other bay hosts out.
Server
RuRu's Tacos & Tequila
03.2022 - 03.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Took care of up to 10 tables at time with great customer service and energy at high volume restaurant in Downtown Charleston.
Server/Server Assistant
The Mill Street Tavern
07.2021 - 02.2022
- Provided excellent customer service to ensure guest satisfaction.
- Greeted guests and provided menus.
- Tended to 6-7 tables at a time.
- Engaged in suggestive selling and other sales techniques.
- Assisted in training new servers.
Front Desk Sales Associate
RockBox Fitness
07.2020 - 05.2021
- Worked in fast paced environment at times greeting members, ringing up purchases, and doing professional level intake with first time potential members.
- Intake included things like going over their past and current levels of fitness, obstacles they have faced getting there in the past, and why they want to reach their fitness goals.
- Made 50-80 calls per shift, Organized and scheduled client appointments, and effectively accommodated hectic agendas.
- Sold contracts ranging from $1,000-$4,500.
- Updated different performance trackers each day.
Member Sales Representative/Sales
Crunch Fitness
09.2017 - 03.2020
- Made 50 plus phone calls per day, set appointments, tour people, close deals, and meet monthly goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Dealt with majority of customer service issues and Front Desk duties.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Package Handler/Sorter
United Parcel Service UPS
09.2015 - 01.2018
- Jobs ranged from unloading multiple trucks full of boxes per day, loading trucks at a fast pace to go out for delivery, sorting through boxes with a scanner and sending them down correct conveyor belts.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Worked efficiently in fast paced, hectic at times, environment.
Stocker
Williams Produce
05.2015 - 10.2017
- Loaded and unloaded trucks filled with varieties of fruits and vegetables.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Made sure coolers and workplace remained clean and organized.
- Handled customer service issues and processed payments from customers.
- Answered customer questions and provided detailed product information.
Busser/Server
Olive Garden
01.2016 - 09.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests, and foster repeat business.
- Got promoted within a few months to server.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Education
GED - Management
South Carolina Department
Irmo, SC01-2014
Skills
- Sales Closing
- Lead Prospecting
- Customer Service
- Cold Calling
- Upselling techniques
- Communication
- Negotiation Tactics
- Social Perceptiveness
- Event preparation
- Guest relations
Additional Information
Willing to relocate: Anywhere, authorized to work in the US for any employer
Timeline
Telephone Sales Agent
The Sanctuary Hotel
01.2026 - Current
Server
Rooftop @ The Vendue
07.2025 - 01.2026
Inside Sales Account Executive
Be Fulfilled LLC
04.2024 - 12.2025
Bay Host/Event Ambassador/Shift Lead
Topgolf
03.2023 - 02.2024
Server
RuRu's Tacos & Tequila
03.2022 - 03.2023
Server/Server Assistant
The Mill Street Tavern
07.2021 - 02.2022
Front Desk Sales Associate
RockBox Fitness
07.2020 - 05.2021
Member Sales Representative/Sales
Crunch Fitness
09.2017 - 03.2020
Busser/Server
Olive Garden
01.2016 - 09.2016
Package Handler/Sorter
United Parcel Service UPS
09.2015 - 01.2018
Stocker
Williams Produce
05.2015 - 10.2017
GED - Management
South Carolina Department