Kyle Bowlin
Swansea,IL
Overview
13
13
years of professional experience
Work History
Learning and Development Manager
Ascend Wellness Holdings
Collinsville, IL
07.2023 - Current
- Developed and implemented training programs to meet organizational objectives.
- Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
- Created eLearning modules using various authoring tools.
- Organized seminars, workshops, conferences, and other events related to learning initiatives.
- Provided guidance and mentorship for new hires during onboarding process.
- Ensured compliance with applicable laws and regulations regarding employee training requirements.
- Strategically used industry-specific tools to direct product development efforts.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Mentored team members to succeed and advance within department and company.
- Designed, developed, and delivered instructor-led classroom sessions.
Operations Manager
Ascend Wellness
Collinsville , IL
05.2021 - 07.2023
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Assistant General Manager
Ascend Wellness Holdings
Collinsville , IL
07.2019 - 05.2021
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Efficiently met business targets to provide streamlined operations performance.
- Motivated and led team members to work together to achieve targets.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
- Identified customer needs and delivered relevant product solutions and promotions.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Sales and Service Manager
US Bank
Granite City , IL
10.2017 - 06.2019
- Thorough knowledge of branches products and services
- Coaching to meet branch and individual sales goals
- Provides warm, friendly and welcoming atmosphere for both employees and customers
- Maintain a highly motivated, well trained staff along with maintaining effective employee relations
- Ensure operational excellence and integrity of the branch
- Developed action plans to enhance operational controls and optimize services
- Communications personally with customers to ensure customer satisfaction
- Assist Branch Manager to achieve sales target and projected profit
General Manager
Club Fitness
Ofallon , IL
08.2011 - 10.2017
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Manage thirty staff daily to provide quality environment for clientele
- Manage monthly fiscal budget and conduct daily funds management to ensure proper deposits and funds
- Encourage team work through effective organized leadership
- Developed relations within the local community to facilitate market research in determining planning model for promotion
- Ensure client satisfaction by identifying needs and providing excellent customer service
- Interview new hires and implement training strategies
Education
High School Diploma -
O'Fallon Township Highschool
05.2009
Skills
- Leadership
- Excellent Communication Skills
- Sales
- Business Development
- Performance improvements
- Schedule management
- Organizational Development
- New Employee Training
- Coaching and Mentoring
- Staff training
- Customer retention
- Leadership and team building
- Public Speaking
Timeline
Learning and Development Manager
Ascend Wellness Holdings
07.2023 - Current
Operations Manager
Ascend Wellness
05.2021 - 07.2023
Assistant General Manager
Ascend Wellness Holdings
07.2019 - 05.2021
Sales and Service Manager
US Bank
10.2017 - 06.2019
General Manager
Club Fitness
08.2011 - 10.2017
High School Diploma -
O'Fallon Township Highschool