Kyle Boyd

Route Supervisor

• Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
• Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
• Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
• Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
• Conducted preliminary investigations in the event of: an accident, injury, property damage, or environmental spill.

Dispatch Supervisor

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Supervised team of 100+ employees and provided training focused on maximizing overall performance.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
• Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
• Improved customer satisfaction, maintaining timely communication with drivers regarding route performance and clients regarding updates or changes in delivery status.
• Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands
• Ensured all accidents and injuries were thoroughly documented and distributed to safety and risk management teams for follow up.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

• Managed the oversight of work analysis, vehicle planning and scheduling, prioritization, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and repair order review and approval.
• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.