Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Brasfield

Murphy,Texas

Summary

Dynamic Service Technician with a proven track record at Aramark, excelling in installation and repair while enhancing customer satisfaction through effective communication. Skilled in troubleshooting and preventive maintenance, I consistently deliver high-quality results and foster teamwork, ensuring optimal equipment performance and reliability.

Overview

14
14
years of professional experience

Work History

Service Technician

Aramark
11.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Service Technician

American Food and Vending
05.2021 - 11.2024
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Service Technician

Canteen
04.2018 - 05.2021
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.

Volunteer Firefighter

Lucas Fire Department
04.2011 - 05.2015
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.
  • Minimized risk of accidents on scene by following established protocols regarding traffic control management.
  • Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
  • Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.

Education

Allen High School
Allen, TX
05.2010

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Documentation and reporting
  • Equipment troubleshooting
  • Professional and courteous
  • Diagnostic testing
  • Heavy lifting

Timeline

Service Technician

Aramark
11.2023 - Current

Service Technician

American Food and Vending
05.2021 - 11.2024

Service Technician

Canteen
04.2018 - 05.2021

Volunteer Firefighter

Lucas Fire Department
04.2011 - 05.2015

Allen High School

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Kyle Brasfield