Social Insurance Specialist
Social Security Administration, SSA
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Assisted clients with navigating complex application processes, ensuring access to vital benefits and resources.
- Evaluated policyholder eligibility for various programs based on established criteria, ensuring accurate allocation of benefits.
- Expedited application processing times by maintaining up-to-date knowledge of policy changes and program requirements.
- Managed caseloads effectively using time management skills while meeting strict deadlines under pressure.
- Participated in ongoing professional development opportunities, staying informed on industry trends and changes in social insurance regulations.
- Reduced case backlog significantly through diligent review and timely resolution of pending claims.
- Enhanced customer satisfaction levels by providing personalized assistance and prompt responses to inquiries.
- Maintained meticulous records documenting client interactions, assessments, decisions made regarding eligibility determination.
- Provided exceptional customer service by addressing concerns promptly, efficiently resolving issues related to claims processing or benefit payments.
- Collaborated with cross-functional teams to address complex cases, ensuring accurate benefit determinations.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
