KYLE BREWER

* learning our design software Katapult Pro for last2 weeks.

• Responsibilities: Initial ride-out field design map edits of large rural and small cities for COOP’s, data collection on digital map platforms, accurate data collection, retention and communication, some project tracking system responsibilities from design field changes to submission of data to the design team, main-line aerial/underground fiber quality inspection (QC), business and residential quality inspection of service line (drop) construction and inside installation inspection from structure entry to demarc, diligent usage of the company QC application (app) in which all quality failures (gigs) data..ie..photos, screenshots, maps of the gigs are uploaded to the app which automatically notifies the business partner/contractor of the issue to be addressed, consistent follow-ups and field re-checks for timely closeouts, regular in-person and on-line meetings with our local Conexon construction team as well as our construction contractors. Consistent low-stress work efficiency!

• Manage all assigned SDU projects from intake to release.
• Intake to company project management system, add to assigned project list, assess task due dates and align correctly, complete walkout-survey timely, determine permits needed timely, issue work out timely, follow-up with crews timely, QC issued tasks for on-going and completed project tasks, communicating needed as-built changes to client timely, updating field design prints to reflect field accuracy, continuous in-house and business partner invoice/billing reconciliation, final billing reconciliation, final field design print updates and timely project release.

• Oversee, manage and coordinate all SDU construction projects from intake to release within specific building LOB, Project Manager for all SDU projects assigned to my office.

• Assist PM with organizing and issuing all project tasks on time and accurate.
• Complete all field walkout-surveys for SDU projects and submit to client.
• Complete as-built updates as needed
• Prioritize and organize daily directives, tasking and workload to meet project goals
• QC all on-going and completed tasks and projects.

• Walkout-Survey all assigned tasks/jobs
• Record accurate field notes..ie..drawings, footages, measurements, angles, ROW’s, UE’s, OSP and ISP.
• Complete all assigned tasks timely with NO missed due dates.
• Assist other LOB’s..ie..Hyperbuild, Relocates, Project X, brownfield and greenfield projects.

• Test all non-conforming pipe product for any weld discontinuities.
• Utilize all NDT (non-destructive testing) training and procedures for all pipe product.
• Retain, rework or scrap each piece..

• Install new commercial telephone/data networks.
• Pull and terminate all cat5/6 copper twisted pair.
• Pull all fiber optic backbone cable.
• Drop walls as needed.
• Install and hang all above-ceiling hardware for cable path.
• Test all installed copper cable point-to-point and log all tests in tester.
• Complete all tasks timely and efficiently.
• Hold daily safety JSE meetings.
• Attend all client safety and production meetings.

• Be flexible to be assigned work for telecom companies anywhere in the Houston, Tx area.
• Take on assigned tasks once owner of project gives out directives.
• Duties: pull cable, build racks for MDF rooms, install hardware to racks, dress all cable pulled, terminate all copper cable to patch panels and outlet jacks, test all point-to-point cable installed, label all cable and patch panels installed, utilize all tools safely as well as the scissor lift, be reliable and dependable at all times.

• Trained in the NOV program for NDT shear wave, hardness testing and visual testing.
• Worked on a production weld line for oilfield pipe
• Test tool-joint pipe welds for client specifications to include: OD/ID specs, tool-joint and threading inspection, rework or scrapping conclusions.
• Accurate micro-tool findings and submissions.
• Directly responsible for the acceptance of accurate and workmanship of the final product.

• Install and repair all aspects of the Uverse ATT internet, telephone and TV services.
• Take jobs from dispatch, call customer ahead of arrival, be respectful/perform walk-through with customer and explain the install process and possible roadblocks,procure Uverse signal from VRAD to side of home, install any hardware needed to house the cable, connect all proper inside wire for signal inside, place gateway/modem, test all end-of line signal for proper signal strength, test entire network installation with digital testing tool, physically test all installed services for proper working status, explain all installed services and how to work them, leave customer with top-notch customer service and contact information.

• In charge of assigned area of business within the store’s allotted demographics
• Place outbound calls to customer base in my assigned area for collection/agreement renewal payments or promise-to-pay commitments.
• Make trips to residences for payment or collection of merchandise as needed.
• Close out assigned route numbers to acceptable goal metrics for store profitability.
• Responsible for entire store A/R.

• Trained on account collections and agreement renewal procedures and policies.
• Placed outbound calls from a large call-list of customer base for past-due A/R accounts.
• Made field residence runs for payment or merchandise collection.
• Assisted Customer Accounts Manager with any return/pick and delivery needs.

• Trained in installation and repair of POTS lines form central office to customer premise.
• Trained and certified on all copper testing tools and devices.
• Utilized knowledge of testing tools to locate and repair copper telephone line/commercial and residential.
• Prepared job path daily for efficiency and met daily metrics for completed jobs.
• Duties and Expertis: CPR and 1st aid certified, ladder safety, pole climbing procedure and safety, volt-ohm meter trouble-shooting, copper cable repair and splicing, emergency outage repairs and on-call duty, color-code memorization, underground and aerial installation and repair, color-code memorization.

• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Assisted with hiring, training and mentoring new staff members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Led daily operations to optimize store performance and enhance customer satisfaction.
• Managed inventory control processes, reducing stock discrepancies and improving accuracy.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Approved regular payroll submissions for employees.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and mentored staff on best practices in sales techniques and customer service.
• Developed team schedules to maximize coverage during peak shopping hours, enhancing service efficiency.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Supervised guests at front counter, answering questions regarding products.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Led daily operations to optimize store performance and enhance customer satisfaction.
• Managed inventory control processes, reducing stock discrepancies and improving accuracy.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Trained and mentored staff on best practices in sales techniques and customer service.
• Developed team schedules to maximize coverage during peak shopping hours, enhancing service efficiency.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Coordinated staff schedules to optimize workforce efficiency during peak hours.
• Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
• Trained and mentored new and existing staff to achieve best practices.
• Managed 15 employees in delivering smooth, productive night shift operations.
• Resolved guest concerns promptly, fostering a positive and welcoming environment for all patrons.
• Trained and mentored team members on customer service protocols and operational procedures.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
• Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
• Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
• Promoted culture of continuous improvement, encouraging staff to suggest innovations for enhancing nighttime operations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.