Kyle Brooks
Saint Ann,St. Louis
Summary
Inventive strong verbal communicator with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, network configuration and basic IT fundamentals. Exceptional negotiation and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Analyst
GardaWorld Security
Saint Louis, MO
04.2024 - Current
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Made recommendations to improve security procedures and systems.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained network security by monitoring user access levels and enforcing security protocols.
Assistant Project Manager
Clay Piping Systems
St Louis, MO
07.2022 - 11.2022
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
Payment Processing
CarShield
Saint Peters, MO
08.2021 - 11.2021
- Made Outbound calls to remind customers of past-due bills and educate customers on options
- Managed customer accounts
- Proactively resolve questions and concerns using computer-based resources to find answers
- Assist claimants with general questions, payment inquiries, and questions about account status
- Handle complex customer issues and escalated as needed
- Utilize interpersonal skills to de-escalate calls with callers
Data Entry Operator (Contractor)
Oklahoma Employment Security Commission
Oklahoma City, OK
03.2021 - 08.2021
- Answered Inbound Calls from claimants seeking information about unemployment benefits
- Proactively resolved questions and concerns using computer-based resources to find answers
- Assisted claimants with general questions, payment inquiries, and questions about claims
- Handled complex customer issues and escalated as needed
- Utilized interpersonal skills to de-escalate calls with callers
- Educated callers about the process and available options
Video Game Design Instructor
A STEAM Village Virtual Academy
Kansas City, MO
03.2020 - 08.2020
- Leveraged DigiPen ProjectFUN video game design program to facilitate virtual summer training class
- Taught skills to youth that allowed them to create
- Demonstrated classroom management by encouraging engagement
- Retained 100% of students for the duration of the program
Education
Some College (No Degree) - Information Technology
NPower IT Fundamentals
St Louis, MOSome College (No Degree) - Information Technology
Per Scholas
St Louis, MOSkills
- Alphanumeric Data Entry
- Remote Work Capabilities
- Data Entry Standards
- Studied network protocols, such as DHCP, Telenet, POP3, IMAP4, etc
- Utilized virtual machines
- Studied CompTia ITF material
- Spreadsheet Management
- Report Preparation
- Microsoft Office expertise
- Project Facilitation
- Administrative Support
- Network Configuration
- Instructional Design
Certification
- DIGIPEN VIDEO GAME DESIGN CERTIFICATION
- CISCO NET ACADEMY - MOBILE DEVICES CERTIFICATION
- COMPTIA A+ pending
Languages
German
Limited
Timeline
Security Analyst
GardaWorld Security
04.2024 - Current
Assistant Project Manager
Clay Piping Systems
07.2022 - 11.2022
Payment Processing
CarShield
08.2021 - 11.2021
Data Entry Operator (Contractor)
Oklahoma Employment Security Commission
03.2021 - 08.2021
Video Game Design Instructor
A STEAM Village Virtual Academy
03.2020 - 08.2020
Some College (No Degree) - Information Technology
NPower IT Fundamentals
Some College (No Degree) - Information Technology
Per Scholas
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