Summary
Overview
Work History
Skills
Timeline
OperationsManager

KYLE BROWN

Seattle,WA

Summary

I have a diverse background in customer service related industries. I enjoy a hands on approach and I am eager to do my part to support the team. Having a history in management has made me comfortable with being a self starter and given me an appreciation for organization. I believe that anything is possible through proper communication and that is dependent on building relationships. I am committed to upholding respect to everyone and I believe adhering to that resonates with people from all backgrounds.

Overview

9
9
years of professional experience

Work History

Operations Manager

Curbside Provisions
01.2016 - Current
  • Creating a bridge from vendors to clients for ease of communication and customer satisfaction
  • Directing trucks to correct locations based off size and power needs
  • Tracking and orchestrating event details to organize all vendors
  • Confirming correct licensing and health code observations for operating trucks at each event

General Manager

Retreat Café
01.2022 - 06.2022
  • Scheduling for a staff of 30 with varying availabilities and adapting to last minute changes
  • Instilling an environment for all staff to feel comfortable, supported and empowered
  • Implementing education on current and upcoming products by organizing vendors to give hands on training
  • Creating procedures to keep staff on track to complete daily time sensitive tasks through easy to read check lists and constant communication
  • Building a positive environment with all of our vendors and clientele through personal relationships
  • Obtaining proper licensing for liquor, food permits, fire and safety as well as repairs
  • Constructing communication pipelines with staff and vendors through e-mail, phone, and slack

Server Lead, Assistant General Manager

Art Marble 21
02.2018 - 12.2019
  • Responsible for training all server new hires to excel at customer service
  • Manage multiple parties through delegation, organization and communication of needs to staff
  • Using Excel to calculate end costs of events as well as tip break downs for staff
  • Working on scheduling, payroll, and employee management
  • Helping build relationships with guests to create repeated business

Skills

  • Customer service and Problem solving
  • Budget Development and Management
  • Operation Monitoring
  • Records Organization and Management

Timeline

General Manager

Retreat Café
01.2022 - 06.2022

Server Lead, Assistant General Manager

Art Marble 21
02.2018 - 12.2019

Operations Manager

Curbside Provisions
01.2016 - Current

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KYLE BROWN