Highly Effective Technology Leader. I have over 15 years of experience using sound development practices in innovative ways in order to solve problems, capture opportunities, and deliver value. I've found that people that feel valued and supported deliver amazing results and I have focused my career on managing at a personal level.
Achievements include:
Delivered the first person to person payment product for regional banks that processed over $2 billion in payments in its first full year
Successfully integrated vendor contracts with in house development to deliver a robust remote deposit system as an emerging technology
Designed, Implemented, and Managed a new Loyalty Program that increased month over month retention of a $3.5 Billion customer base by over 40% as well as increased LTV by 65%
Expanded a Global Payments platform while decreasing outages by implementing payment redundancy, real time reporting, and re-negotiating contract commitments
Implemented two separate dunning programs that re-capture failed subscription payments using machine learning to optimize results
Architected and implemented a social platform that allows artists to share their work and be paid for its use around the world.
I'm energized working with global teams and have managed resources in 12 different countries.
Overview
16
16
years of professional experience
Work History
Founder / Advisor
Luminous DAP
Lindon, UT
05.2023 - Current
Developed business plan to launch startup venture.
Conducted market research and identified target customer segments.
Built a team of professionals with diverse skill sets.
Negotiated contracts with vendors for resources needed for the startup.
Oversaw financial operations including budgeting, forecasting, and accounting.
Established relationships with key stakeholders such as customers, partners, investors.
Director of Product
Safemoon
Pleasant Grove, UT
08.2022 - 07.2023
Developed and maintained the product roadmap, ensuring alignment with business objectives.
Managed a team of product managers, providing guidance on strategic decisions.
Built a robust SDLC while hiring manager for UX, QA, Engineering, and Infrastructure.
Created detailed product requirement documents for stakeholders.
Managed Phase 0-1 for: Blockchain Based card offering. Monetizable centralized exchange, NFT Marketplace, Website re-design, and New Wallet
Senior Global Product Owner
Cricut
South Jordan, UT
08.2021 - Current
At Cricut my expertise has accelerated our work upgrading the subscription software both on the backend and customer facing sides
Additionally, I have led the team that has rolled out a new content contribution program
Some of the highlights of these efforts have been: Implementing a Dunning payment retry program that currently recovers 65% of declined payments; The development and roll out of a global platform for artists to contribute their artwork and be paid for its use; Managing our subscription platform with over $380MM in revenue; Completed a project that tied our web, desktop, mobile, and machine offerings into a more cohesive sign up experience.
Senior Product Owner
Nuskin Enterprises
Provo, UT
08.2018 - 08.2021
At Nuskin I have had the opportunity to engage in a technology transformationwhile applying my experience in Product Development to help inform new process, prioritization, and team formation
Experiences Include: Created a new loyalty program that increased customer retention and lifetime revenue by 42%; Hiring, Forming, and Training new Global Matrix teams; Setting the strategy and direction of a redesign of our subscription service; Managing project builds and development maintenance; Creating a skills matrix for the PO team for evaluation and career growth; Hiring, on-boarding, and training a team of product owners ranging from very junior to very senior experience levels.
Senior Product Manager
Goldencomm Communications
Salt Lake City, UT
05.2017 - 08.2018
Working at Goldencomm has given me the opportunity to focus on more technical project management and learn a great deal more about the ECommerce space
Goldencomm focuses on complex E-Commerce clients for small to mid-cap companies
Experiences Include: Establishing design, functionality, and sales requirements for e-commerce sites; Developing a comprehensive SEO/ SEM plan and working with a marketing specialist to implement; Client account management including the latter portion of the sales cycle, contract negotiation and renewal, managing profitability; Managing project builds and development maintenance.
Owner/ Product Manager
Bryant Consulting
Lindon, UT
11.2015 - 09.2023
As a self-employed project manager and consultant I have the opportunity to expand my skill set and manage all parts of the project management cycle as well as sales and operations
It was an excellent way to master providing high value for each hour spent
Experiences Include: Managing multiple construction projects simultaneously including scope, budget, workforce, and permitting processes; Establishing programming guidelines, operational standards, and growth strategies for a boutique software company catering to tax and immigration attorneys; Creation and implementation of an AI-based payment recycling (Dunning) program; IT consulting for a private security firm; Managing client contracts, expectations, and billing; Marketing consulting and PM services.
Senior Product Manager
Lisa Patterson
Provo, UT
08.2012 - 11.2015
Led projects integrating proprietary software with various hardware applications
Managed projects from initial concept through implementation and client support
Experiences Include: Creating and implementing a market competitive person to person payment capability; Enhanced mobile application by solving user pain points, responding to changes in Android and iOS operating systems and managing the development and implementation of new technology and functionality; Led the conversion of several new banking institutions constituting several hundred thousand end users; Managed third party vendor relationships for remote deposit and bill payment; Created dashboard reports for client and end user reporting; Supervised project quality and procedure on the quality control and project acceptance committee for FPS Gold; Consulted with Clients on profitability and technology integration strategies.
Junior Vice President /Senior Branch Manager/ Special Projects ManagerProduct Development
Scott Scharman
Provo, UT
08.2007 - 08.2012
Work closely with senior leadership on special projects and financial analysis
Oversee compliance for both lending and deposits, train and regulate lending and service staff, hire and train new staff, and deliver valuable banking relationships to customers
Responsible for managing lending and service employees, coach sales, and drive small business in the branch
Experiences Include: Managed new retail branch opening project; Managed product development for mobile banking application and identified usability issues
Provided recommendations on overcoming user pain points; Managed the roll out of an instant issue debit card project; Detailed Financial Analysis for corporate checking account reprice; Led the marketing and sales management system scripting project; Managed the district banker consistency project; Sat on the Region Strategic Initiatives Board; Area Advisory Board; Utah Development Network Board; Created a comprehensive mortgage relationship feedback system.
Education
BS, Business -
Dixie State College
12.2005
Skills
Expert at creating high-performing Matrix teams
Experienced tech leader that uses innovation to answer complex business problems
Product vision and strategy creation and implementation
Long track record of managing SDLC teams using multiple methodologies (Scrum, Kanban, Lean, Scrum at Scale, Crystal, Feature Driven Development)
Success working closely with C-Level executives and high-profile clients
Highly Analytical and always seeking to use data to inform decisions
Contract Negotiation
An expert in Payments, Subscriptions, Web Technology, Social Commerce, and Loyalty Programs
Managing SDLC across Desktop, Mobile, and Web applications
Customer Experience Focused
Timeline
Founder / Advisor
Luminous DAP
05.2023 - Current
Director of Product
Safemoon
08.2022 - 07.2023
Senior Global Product Owner
Cricut
08.2021 - Current
Senior Product Owner
Nuskin Enterprises
08.2018 - 08.2021
Senior Product Manager
Goldencomm Communications
05.2017 - 08.2018
Owner/ Product Manager
Bryant Consulting
11.2015 - 09.2023
Senior Product Manager
Lisa Patterson
08.2012 - 11.2015
Junior Vice President /Senior Branch Manager/ Special Projects ManagerProduct Development