KYLE BRYDE
Suwanee,Georgia
Summary
Results-driven Cybersecurity graduate from Gwinnett Technical College, seeking an IT Support role to leverage my expertise in network security, system installation, and troubleshooting. Proficient in securing IT systems, programming with Python and JavaScript, and managing Linux environments. Skilled at identifying and resolving technical issues to ensure seamless operations. Equipped with hands-on experience in systems protection and a deep understanding of cybersecurity principles. Eager to advance into a Cybersecurity Analyst role, with a focus on firewall security and ethical hacking, to help organizations defend against the latest cyber threats and enhance their overall security posture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker
UPS
Buford, Georgia, United States
07.2024 - Current
- Loaded and unloaded 500+ packages per shift, ensuring timely delivery and reducing handling errors by 15%
- Scanned and created 300+ shipping labels per shift, optimizing transport efficiency to UPS air hubs
- Inspected 200+ packages per shift for damages, ensuring less than 2% of shipments required repacking or returns
Customer Counter Associate
UPS
Buford, Georgia
09.2023 - 06.2024
- Assisted 10-12 customers per shift with shipping, tracking, and packaging needs, ensuring accurate shipments and resolving inquiries
- Provided efficient solutions to 90% of customer concerns on the spot
- Processed 10-20 shipments and printed 30 labels daily, maintaining 98% accuracy in documentation
- Handled customer payments, including cash and credit, with precision
- Resolved 95% of customer concerns during shifts, ensuring a seamless experience
- Maintained an organized counter while managing an average of 10+ transactions per day
Driver Helper Coordinator
UPS
Buford, Georgia
12.2022 - 01.2023
- Identified and resolved 50+ daily delivery issues for driver helpers, ensuring routes remained efficient
- Tracked and documented all problems, maintaining a 98% on-time delivery rate
- Managed and documented 30+ daily compliance tickets, resolving issues in real-time
- Reduced safety incidents by 10% through proactive issue resolution and detailed tracking
- Recorded and tracked 100+ package deliveries per shift, resolving 95% of reported route issues in real-time
- Maintained accurate logs to prevent delays and ensure smooth daily operations
Education
Cybersecurity Diploma -
Gwinnett Technical College
Gwinnett, GA07.2024
Bachelors Degree -
Kennesaw State University
Kennesaw, GA12.2020
Skills
- Cybersecurity
- Linux
- JavaScript
- Python
- Microsoft Office
- Platforms
- Firewall Defense
- Ethical Hacking
- Project Management
- Troubleshooting
- Equipment Operation
- Live Production
- Loading and Unloading
- Data Entry
- Quality Inspection
- Shipping & Packing
Certification
- Project Management Certificate, Google Coursera, 01/01/23
- Cybersecurity Professional Certificate, Gwinnett Technical College, 07/31/24
- Cyber Crime Specialist Certificate, Gwinnett Technical College, 11/30/24
- CompTIA Network+, In progress
- CompTIA Security+, In progress
Timeline
Warehouse Worker
UPS
07.2024 - Current
Customer Counter Associate
UPS
09.2023 - 06.2024
Driver Helper Coordinator
UPS
12.2022 - 01.2023
Cybersecurity Diploma -
Gwinnett Technical College
Bachelors Degree -
Kennesaw State University