Kyle Burdick
Brewerton
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Team Lead, Canvassing Sales
COMFORT WINDOWS & DOORS
Liverpool
02.2026 - Current
- Led team in daily operations, establishing leads and appointments to drive sales opportunities
- Provided leadership and guidance to team members, ensuring timely task completion and adherence to quality standards.
- Trained new employees on company procedures and safety protocols.
- Collaborated with management to improve workflow efficiency and productivity.
- Coordinated project schedules, ensuring timely completion of installations and meeting client expectations.
Sales Associate
Northwestern Mutual
Cicero
09.2025 - 01.2026
- Guided clients in defining financial needs and goals to tailor solutions.
- Educated customers on insurance products and investment options.
- Developed personalized financial plans based on client assessments to meet individual objectives.
- Worked with team members to refine customer service strategies for improved client satisfaction.
- Developed personalized financial plans based on client assessments.
Director of Payroll Services
PAYROLL MADE SIMPLE
Liverpool
11.2025 - 06.2025
- Oversaw payroll processing for diverse client accounts across various industries.
- Implemented payroll policies to ensure compliance with federal and state regulations.
- Supported quarterly tax reconciliations, ensuring accuracy and compliance with regulatory requirements.
- Analyzed payroll data to identify trends and recommend process improvements.
- Collaborated with HR to address employee inquiries on compensation and benefits, fostering a responsive workplace culture.
- Delivered customer care for new and existing clients, enhancing client satisfaction and retention.
Transportation Rep.
CATHOLIC CHARITIES
Fulton
11.2023 - 08.2024
- Managed transportation logistics for client services and program activities.
- Resolved transportation-related issues promptly to maintain service quality.
- Trained new team members on transportation protocols and best practices.
- Communicated effectively with clients to provide updates on service changes.
- Oversaw maintenance and safety checks for agency vehicles regularly.
Mobile Expert
OSL RETAIL SERVICES, INC.
07.2023 - 11.2023
- Provided technical support for mobile devices and troubleshooting issues.
- Trained new employees on product features and customer service best practices to improve customer satisfaction.
- Collaborated with team members to develop customer engagement strategies that increased interaction.
- Monitored and promoted store monthly sales goals to drive performance.
- Executed opening and closing procedures for the store
- Maintained inventory levels and organized merchandise displays in retail space.
Sr. Product Advisor - Payroll
HEARTLAND
Syracuse
04.2022 - 03.2023
- Advised clients on product selection and customization options.
- Addressed customer inquiries and issues related to product functionality, ensuring timely resolutions and customer satisfaction.
- Analyzed client feedback to improve service delivery and product alignment.
- Collaborated with production department to streamline tools and workflow, enhancing analytical processes for better service delivery.
- Conducted market research to identify emerging trends and customer needs.
- Networked with industry professionals to identify collaboration opportunities that enhance product offerings.
Business Sales Representative
SPECTRUM
East Syracuse
10.2020 - 04.2022
- Provide customers with internet, phone, and cable tv solutions
- Troubleshot customer issues daily in a fast-paced environment.
- Coordinated with account managers to ensure seamless customer service.
- Participated in regular training sessions to enhance product knowledge and skills.
- Analyzed market trends to provide insights for strategic planning.
Asst. Manager
VERIZON WIRELESS
North Syracuse
08.2019 - 10.2020
- Coordinated with upper management to enhance daily operations.
- Supervised daily operations by scheduling shifts and assigning tasks to ensure smooth workflow.
- Managed inventory levels to maintain optimal product availability for customers.
- Resolved customer complaints efficiently, providing prompt and effective solutions.
- Directed store opening and closing duties with precision and reliability.
- Maintained comprehensive knowledge of company products and services.
Warehouse Associate
TESSY PLASTICS
Baldwinsville/Elbridge
08.2018 - 08.2019
- Operated forklifts for safe and effective transportation of materials within warehouse.
- Restocked parts for assembly lines, supporting uninterrupted production flow.
- Cleared outgoing finished products, facilitating timely shipping operations.
- Utilized warehouse management software for accurate tracking of inventory levels.
- Collaborated with team members on work assignments, contributing to overall productivity.
Assistant Manager
VERIZON WIRELESS
North Syracuse
06.2017 - 08.2018
- Managed daily operations to enhance customer service and satisfaction.
- Resolved customer inquiries and issues promptly and effectively.
- Trained new employees on company policies and best practices.
- Executed daily opening and closing procedures to ensure store readiness and safety.
- Ensured compliance with safety regulations and company policies.
- Perform complete inventory checks
Education
Regents Diploma -
CICERO-NORTH SYRACUSE HIGH SCHOOL
Cicero, NY01-2010
Business management and Economics
ONONDAGA COMMUNITY COLLEGE
SyracuseSkills
- Sales strategy
- Sales training
- Client relationship building
- Team motivation
- Team collaboration
- Task management
- Detail and deadline oriented
- Problem solving
- Verbal and written communication
- Fast comprehension skills
Timeline
Team Lead, Canvassing Sales
COMFORT WINDOWS & DOORS
02.2026 - Current
Director of Payroll Services
PAYROLL MADE SIMPLE
11.2025 - 06.2025
Sales Associate
Northwestern Mutual
09.2025 - 01.2026
Transportation Rep.
CATHOLIC CHARITIES
11.2023 - 08.2024
Mobile Expert
OSL RETAIL SERVICES, INC.
07.2023 - 11.2023
Sr. Product Advisor - Payroll
HEARTLAND
04.2022 - 03.2023
Business Sales Representative
SPECTRUM
10.2020 - 04.2022
Asst. Manager
VERIZON WIRELESS
08.2019 - 10.2020
Warehouse Associate
TESSY PLASTICS
08.2018 - 08.2019
Assistant Manager
VERIZON WIRELESS
06.2017 - 08.2018
Regents Diploma -
CICERO-NORTH SYRACUSE HIGH SCHOOL
Business management and Economics
ONONDAGA COMMUNITY COLLEGE