Kyle Burtenshaw

Meticulous Tier 3 Mobile Technician with 3 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for both iOS and Android-based smartphones. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality.

• Mechanical Journeyman, 05/01/19, Mechanical Journeyman license for HVAC
• Plumbing Journeyman, 03/01/19, Plumbing Journeyman license
• Fundamentals of Cyber Resilience and Risk Management Skill Path

• Sales fit, 10/01/21, Proficient, Measures the traits that are important for success in sales positions
• Sales skills, 10/01/21, Proficient, Influencing and negotiating with customers
• Inside sales, 05/01/22, Proficient, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
• Mechanical knowledge, 04/01/22, Proficient, Understanding and applying mechanical concepts and processes
• Security guard skills, 05/01/22, Proficient, Assessing risks, enforcing security standards, and handling complaints
• Customer focus & orientation, 04/01/22, Proficient, Responding to customer situations with sensitivity
• Basic maintenance and repair, 04/01/22, Proficient, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
• Attention to detail, 04/01/22, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
• Customer service, 04/01/22, Proficient, Identifying and resolving common customer issues
• Construction safety, 05/01/22, Proficient, Using safe practices while on a construction site