Kyle Calderon-Sookoo
Riverview,FL
Summary
Hardworking and motivated job seeker with engaging personality and flexible approach, eager to secure an entry-level sales position. Excelled in conflict de-escalation, active listening, clients needs, and enhancing client relations. Demonstrated work ethic and integrity across roles, achieving high levels of patient satisfaction. Background in customer service, ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
American Addiction Treatment Center
09.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
Busser Trainer /To-Go Server
Cracker Barrel
02.2021 - 08.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Increased repeat customer rates by providing friendly and attentive service, making every interaction pleasant.
Sales Representative
Herbalife
02.2021 - 11.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier Trainer
Winn Dixie
05.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Spoto High School
Riverview, FL05.2022
Skills
- Conflict de-escalation
- Friendly, Positive Attitude
- Excellent people skills
- Work Ethic and Integrity
- Patience and Empathy
- Client Relations
- Active Listening
Timeline
Behavioral Health Technician
American Addiction Treatment Center
09.2023 - Current
Busser Trainer /To-Go Server
Cracker Barrel
02.2021 - 08.2023
Sales Representative
Herbalife
02.2021 - 11.2021
Cashier Trainer
Winn Dixie
05.2019 - 01.2021
GED -
Spoto High School
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