Kyle Caldwell
Summary
Dynamic telecommunications leader with 15+ years of experience driving innovation, managing large-scale projects, and leading high-performance teams. Adept at optimizing business processes, implementing automation initiatives, and overseeing multi-million-dollar projects that enhance operational efficiency and revenue growth. Proven expertise in Agile methodologies, process improvement, and digital transformation within complex telecommunications environments. Recognized for exceptional problem-solving, cross-functional collaboration, and driving measurable business impact.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Global Project Manager
AT&T
Dallas
04.2025 - Current
- Lead Global Project Manager for the Federal Aviation Administration TDM-Ethernet migration project.
- Coordinated resources and schedules for multiple nested projects.
- Facilitated stakeholder meetings to align project goals and priorities.
- Trained project managers on best practices and methodologies.
- Developed comprehensive project documentation and reports for management review.
- Implemented risk management strategies to identify and mitigate potential issues.
- Streamlined communication channels among team members across various regions.
Executive Escalations Manager
AT&T
Dallas
09.2023 - 04.2025
- Successfully transitioned the ACC Business Project Management team from US-based NPWs (Link America) to Manila NPWs (Infosys), streamlining operations and improving efficiency.
- Achieved a 100% resolution rate for escalated orders across key products: ADI, ADE, IPFLEX, EPLS, and AVPN.
- Led process improvement initiatives for revenue acceleration, including automation projects that will increase revenue realization by $127K per month for retail and wholesale teams.
- Created and implemented live order tracking spreadsheets, improving tracking efficiency for the ACC PM team and Solution Providers.
- Spearheaded collaboration on a critical TDI initiative, working with cross-functional teams to drive improvements.
- Implemented ATX AERO ticketing process improvements, earning leadership approval, and enhancing efficiency.
- Led ACC PM weekly meetings, and played a key role in Alliance Channel initiatives.
- Recognized with the Coin of Excellence from the solution provider Telarus, and public LinkedIn recognition for outstanding contributions.
- Traveled to AT&T offices at personal expense to strengthen collaboration and improve project execution.
- Trained staff on best practices for handling customer inquiries and escalating them appropriately.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Senior Project Manager
AT&T
Dallas
05.2014 - 09.2023
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
- Facilitated deployment of service delivery by supporting sales team with key client insight throughout opportunity assessment and proposal phases.
- Monitored and managed all required documents (Project Plans, SOW, Requirements, Communication, Design, Testing) for projects through completion.
- Directed service delivery projects through evaluation, determination, and delegation of staffing needs, client assignments, capacity planning, and project-specific profitability.
- Drove Agile technical projects spanning multiple business divisions, and representing $95 million in potential new revenues.
Account Manager
AT&T
Dallas
07.2012 - 04.2014
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
- Created and executed marketing initiatives, increasing overall sales year over year.
- Exceeded sales goals for accounts by upselling products to existing customers.
Title Agent
Dale Property Services LLC
Fort Worth
08.2007 - 05.2012
- Examined deeds, deeds of trust, liens, judgments, and easements.
- Performed title searches, ordered reports and obtained clearance documents.
- Analyzed chain of title and prepared reports outlining title-related matters.
- Evaluated documents to determine property ownership.
- Copied and summarized recorded documents such as mortgages, trust deeds and contracts affecting property titles.
- Shared findings with attorneys or client representatives with detailed reports.
- Developed and compiled acquired research for abstracts relevant to company drilling schedules.
Education
Bachelor of Science - Marketing
Dallas Baptist University
Dallas, TX12.2016
Skills
- Microsoft Office
- Team management
- Customer service
- Leadership
- Critical thinking
- Customer Relationship Management (CRM)
- Product Launch
- Product Life Cycle
- Agile Methodologies
- Process Improvement
- Strategic Planning
- Vendor Management
- Project management
- Project planning and scheduling
Certification
PMP, Project Manager Practitioner
CSM, Certified Scrum Master
SSGB, Six Sigma Green Belt Certified
CCNA, Cisco Certified Network Associate
PMI-ACP, Agile Certified Practitioner
CBA, Certified Business Systems Analyst
Tools
Salesforce
Skype
Full Microsoft Office Suite
Software as a Service (SaaS)
Cloud as a Service (CaaS)
IP Services Database (IPDB)
Tableau
Opus
Zoho
Affiliations
Employee Resource Group - ERG (NETWork)
Assistant Kung Fu Instructor
North Texas Food Bank- Volunteer
Friends In Deed Non-Profit Organization- Volunteer
Oak Cliff Bible Fellowship Church- Member and Youth Volunteer
Timeline
Global Project Manager
AT&T
04.2025 - Current
Executive Escalations Manager
AT&T
09.2023 - 04.2025
Senior Project Manager
AT&T
05.2014 - 09.2023
Account Manager
AT&T
07.2012 - 04.2014
Title Agent
Dale Property Services LLC
08.2007 - 05.2012
Bachelor of Science - Marketing
Dallas Baptist University