Kyle Cannon
Murfreesboro,TN
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Contract Build Specialist, Automation Lead
MEDHOST
Franklin, TN
06.2020 - 12.2023
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Managed a team of developers to design, develop, test, deploy and support automation solutions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas where existing process can be improved by using automation techniques.
- Developed and implemented automation strategy for multiple business units.
- Created detailed documentation of automated processes and procedures.
- Developed efficient scripts to automate complex tasks across various platforms.
- Reviewed test plans and results prior to implementation of automated processes.
- Trained users on how to use newly developed automated tools or applications.
- Performed regular maintenance checks on existing automated systems.
- Resolved issues related to software compatibility or operational errors caused by automation efforts.
- Deployed new versions of automated tools or applications into production environments.
Customer Support Analyst Tier 1
MEDHOST
Franklin, TN
06.2016 - 06.2020
- Provided technical assistance to customers via telephone and email.
- Documented customer interactions in the company's CRM system.
- Assisted customers with product installation, setup, and troubleshooting issues.
- Tested software updates prior to release for potential bugs or conflicts with existing systems.
- Monitored incoming emails and phone calls from customers seeking help or information about products and services offered by the company.
- Trained new employees on best practices when handling customer inquiries or complaints.
- Collaborated with other departments such as marketing, sales, and IT to ensure successful resolution of complex problems.
Education
HIGH SCHOOL DIPLOMA -
Warren County High School
06.1996
Some College (No Degree) - Computer Science
Tennessee Technological University
Cookeville, TNSkills
- Microsoft SQL Server Management Studio
- Java
- JavaScript
- HTML
- SQL
- PHP
- Oracle
- IBM AS/400
- Salesforce
- IntelliJ Idea
- MS Office (Word, Excel Outlook, and Teams)
- Interpersonal Communication
- Self-Management
- Teamwork and Collaboration
- Problem Solving Skills
- Critical & Creative Thinking
- Data Analysis
Timeline
Contract Build Specialist, Automation Lead
MEDHOST
06.2020 - 12.2023
Customer Support Analyst Tier 1
MEDHOST
06.2016 - 06.2020
HIGH SCHOOL DIPLOMA -
Warren County High School
Some College (No Degree) - Computer Science
Tennessee Technological University
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