Kyle Carew
Oviedo
Summary
Welcoming Front Desk Associate with over 10 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2026
2026
years of professional experience
Work History
Guest Relations Coordinator
Marriott International, Inc.
Building Inspector
University of Central Florida
04.2024 - Current
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Re-inspect commercial constructions which previously failed inspections.
- Reviewed site permits and licenses of operating contractors.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Reviewed drawings and assessed construction against plans.
- Completed inspections of current construction, refurbishment and repair projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Construction Superintendent
Macdade Construction
02.2016 - 04.2024
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Complied with safety protocols in plan coordination, eliminating potential risks.
- Maintained tight construction standards while instructing commercial contractors on quality control.
- Checked equipment to determine if maintenance was required.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Provided feedback to workers on job performance and safety procedures.
Handyman
Kyle Carew
05.2014 - 02.2016
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Executed tasks within time and budget constraints.
Front Desk Manager
Marriott International, Inc.
02.2013 - 05.2014
- Handled tasks and responsibilities for front desk employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Guest Relations Coordinator
Marriott International, Inc.
01.2012 - 02.2013
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Education
Associate of Science - Muscle Therapy
University of Central Florida
Orlando, FL05-2004
Associate of Science - Radiological Technology
Daytona Beach, FL05-2002
Skills
- Reservation management
- Brand representation
- Complaint handling
- Exceptional communication
- Concierge services
- Check-in and Check-out procedures
- Guest satisfaction
- Reservation coordination
- Task prioritization
- Time management abilities
- Management interaction
Timeline
Building Inspector
University of Central Florida
04.2024 - Current
Construction Superintendent
Macdade Construction
02.2016 - 04.2024
Handyman
Kyle Carew
05.2014 - 02.2016
Front Desk Manager
Marriott International, Inc.
02.2013 - 05.2014
Guest Relations Coordinator
Marriott International, Inc.
01.2012 - 02.2013
Guest Relations Coordinator
Marriott International, Inc.
Associate of Science - Muscle Therapy
University of Central Florida