Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyle Carpenter

Gilbert,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Lead Locate Technician

USIC Locating Services
12.2022 - Current
  • Helped begin Project Locate Teams within the organization
  • Assisted in managing teams of up to 6 individuals
  • Assisted the Management team by fielding calls from technicians and contractors and assisting as needed.
  • Increased client satisfaction by providing exceptional customer service, addressing concerns, and resolving issues promptly.
  • Maintained up-to-date knowledge of utility infrastructure changes through continuous training and education efforts.
  • Facilitated smooth progressions in complex construction projects via consistent collaboration with stakeholders such as engineers or architects about locating services rendered.
  • Enhanced the company's reputation by consistently meeting or exceeding performance metrics for locates accuracy, efficiency, and client satisfaction.
  • Developed strong relationships with clients, fostering trust in our ability to provide accurate locates under tight deadlines.
  • Improved safety measures for excavation projects by consistently marking and mapping the locations of underground utilities.

Owner

Capstone Home Services LLC
11.2018 - 11.2022
  • Oversaw booking of new contracts and seeking new clients
  • Managed scheduling contracts efficiently
  • Answered phone calls or emails pertaining to questions, scheduling and bids
  • Traveling to customer sites to give a more in-depth big when required
  • Mainly focused on new tenant turnarounds (drywall work, minor flooring, painting, electrical fixture installs, minor plumbing, minor electrical troubleshooting, carpentry, landscaping, minor concrete and brick work.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Foreman

Horizon Plastering
01.2020 - 04.2021
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Ensured safe set up of scaffolding and other related safety devices
  • Detailed touch ups after plastering to ensure client satisfaction

Maintenance Technician/General Labor

Happy Junk Removal
08.2016 - 11.2018
  • General building construction including electrical, low voltage cabling, plumbing and drywall work on a new shop
  • Oversaw any building issues hindering company production.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Load various items into a dump truck, from appliances to whole home clean ups
  • Drive to and from job site in a 5 ton dump truck
  • Operate forklift
  • Recycled and sorted goods to be scrapped properly
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Student Loan Consultant - Summer Temporary Position

Wells Fargo
04.2016 - 08.2016
  • Built strong relationships with financial aid offices to stay current on regulations and policies affecting student loans.
  • Demonstrated empathy and active listening during consultations, fostering trust between consultant and client.
  • Continuously sought feedback from clients to refine consultation techniques and enhance overall customer experience.
  • Conducted thorough analyses of borrowers'' financial situations to determine optimal strategies for managing student loans.
  • Increased client retention through exceptional customer service and timely follow-ups on inquiries.
  • Enhanced client understanding of available repayment options by conducting comprehensive consultations.

Pharmacy Technician

CVS Specialty Pharmacy
10.2015 - 04.2016
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Personal Vacation Planner

Norwegian Cruise Lines
09.2015 - 10.2015
  • Streamlined the booking process to ensure a hassle-free experience for customers.
  • Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
  • Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
  • .Maintained accurate records of client information, bookings, payment details, and correspondence within CRM system.
  • Provided exemplary customer service during high-pressure situations, resolving issues efficiently while maintaining professional demeanor at all times.
  • Maximized sales revenue with well-researched recommendations for travel destinations, accommodations, and activities.

Insurance Agent

Esurance Insurance Services
05.2013 - 09.2015
  • Assisted Supervisor in managing a team of 14 employees
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained high standards of customer service by building relationships with clients.

Education

Diploma: General Studies -

Williamsfield High School
Gilbert, AZ

Some College (No Degree): Business Administration, and Accounting -

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ
01.2010

Skills

  • Field data collection
  • Traffic Control Management
  • Decision-making capabilities
  • Project Coordination Abilities
  • Training and Mentoring Abilities
  • Active listening abilities
  • Quality Control Procedures
  • Continuous Improvement Mindset
  • Documentation And Reporting
  • Ethical conduct and integrity
  • Leadership Qualities
  • Self-motivation and discipline

References

Available upon request

Timeline

Lead Locate Technician

USIC Locating Services
12.2022 - Current

Foreman

Horizon Plastering
01.2020 - 04.2021

Owner

Capstone Home Services LLC
11.2018 - 11.2022

Maintenance Technician/General Labor

Happy Junk Removal
08.2016 - 11.2018

Student Loan Consultant - Summer Temporary Position

Wells Fargo
04.2016 - 08.2016

Pharmacy Technician

CVS Specialty Pharmacy
10.2015 - 04.2016

Personal Vacation Planner

Norwegian Cruise Lines
09.2015 - 10.2015

Insurance Agent

Esurance Insurance Services
05.2013 - 09.2015

Diploma: General Studies -

Williamsfield High School

Some College (No Degree): Business Administration, and Accounting -

Maricopa Community Colleges - Chandler-Gilbert Community College

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Kyle Carpenter