KYLE CARTER

Sr. Solution Engineer, August 2022 - April 2024

• Spearheaded the establishment and development of a high-performing Solution Engineering team, scaling it to a team of four
• Successfully influenced the acquisition of major enterprise clients by providing expert technical guidance and designing future-proof, scalable solution strategies
• Served as a key liaison between Sales/Customer Success and Product Development, translating prospect and customer needs into actionable product requirements, contributing directly to product innovation
• Served as a trusted technical advisor to both Sales and Customer Success, developing and implementing solutions that maximized client value and fostered enduring relationships
• Designed and launched a strategic trial and solution program within the US market, resulting in measurable revenue growth and increased customer acquisition
• Led the development and delivery of comprehensive internal product training and enablement programs across diverse departments, fostering a unified understanding and articulation of our value proposition

• Established new Integration Division, worked directly with CEO, COO, and product directors to curate onboarding workstreams, develop documentation, success measures, and maturation checkpoints to drive long-term customer adoption through successful onboarding
• Onboard new clients (small to enterprise-level) via a consultative approach through aligning on partnership goals, building project roadmaps, overcoming unique technical challenges, communicating technical/non-technical best practices, and effectively handling customer escalations
• Collaborate with internal teams to implement new programs cross-functionally to enhance onboarding adoption and improve customer success
• Create and maintain relationships with all stakeholders to build trust and promote collaboration
• Effectively analyzed results and made data-driven decisions to improve customer adoption during onboarding

• Co-Lead hiring/training efforts for both SMB & Enterprise onboarding, > 12+ members through interviewing, technical educational sessions, sharing custom solutions, and providing technical/analytical evaluations for complex problem solving
• Onboard new clients (small to enterprise-level) through aligning on partnership goals, building project roadmaps, overcoming unique technical challenges, and effectively handling customer escalations
• Deliver end-to-end automation and integration for eCommerce and CRM systems via Node.js, JavaScript, Python, Rest APIs, and other custom solutions
• Collaborate with Customer Success Managers to provide technical and business solutions via a consultative approach to > 900 customers
• Developed standardized and reusable solutions for integrating and using the Trustpilot SaaS platform, generating ROI and value add

• Successfully and strategically integrate Trustpilot’s most important clients with technical solutions including Trustpilot's REST API, and Unique Encrypted Links.
• Develop custom and creative programs in various languages to integrate customer CRM’s with Trustpilot.
• Provide product and best practice training, as well as technical and ad-hoc support to our new customers and ensure that their account is set up to maximize the value of the Trustpilot solution.
• Created custom and unique technical solutions to bridge product gaps and meet client needs.
• Collaborate with our product team, providing valuable insight into to how the platform can be improved and suggesting future Trustpilot integrations.

• Deliver end-to-end automation and integration for Ecommerce and CRM systems via JSON, Javascript, Python, Rest APIs and other custom solutions
• Onboard new clients, small to enterprise level, through developing architectural designs and data models to integrate with data sources and systems
• Collaborate with Customer Success Managers to provide technical and business solutions that align with clients’ needs. Lead technical educational sessions, share custom solutions, and be a team resource for complex problem-solving. Developed standardized and reusable solutions for integrating and using the Trustpilot SaaS platform to generate ROI and value.
• Developed standardized and reusable solutions for integrating and using the Truspilot SaaS platform to generate ROI and value

• Delivered end-to-end project management through scope definition, timelines, resource management, consultation, review, and kick-off meetings for overall project success.
• Lead on-boarding of new clients through data conversions and verification as well as on-site training
• Managed and maintained expectations while delivering top tier customer service to C-level individuals along with shareholders
• Analyzing data, managing debugging of features, resolving complex issues through critical thinking, developing knowledge documentation for end-users, and documentation of solutions through a custom agile task management system
• Work with product managers, project managers, technical teams, and clients on a day-to-day basis to further develop software features