Summary
Overview
Work History
Skills
Affiliations
Hobbies
Timeline
Manager
Kyle Chant

Kyle Chant

Project Manager
Mesa,AZ

Summary

Driven and resourceful administrative professional with experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated professional with excellent experience in industry. Expertly completes assigned tasks with focus on quality, and dependable and quick-learning team player with effective communication and organization skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Client Service Analyst

JP Morgan Chase
Tempe, AZ
02.2023 - Current
  • Analyzed client disputes and offered solutions to fit client and company expectations.
  • Acted as lead party for external calls and client visits.
  • Escalated requests for service, acting as point of escalation for external and internal parties.
  • Maintained issues logs and prepared periodic reports based on data.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Office Manager/Project Manager

AdviNOW Medical
Scottsdale, AZ
01.2022 - 02.2023
  • Collaborate with CEO and senior leadership on strategic product development and marketing initiatives geared toward driving new business
  • Key point of contact for customer relationship development and product quality control ensuring cross collaboration from CEO to Junior Developer
  • Work with developers and customers to ensure mutual beneficial satisfaction
  • Manage relationships with key operations vendors
  • Maintain operational invoices and payments
  • Drove collaboration with the sales enablement and marketing teams to produce and document content for sales decks and collateral resulting in a decrease of reference requests
  • Facilitate onboarding for new clients and completed projects to ensure quick adaptation improving features and interactions between clients and platform
  • Implement Agile project management methodology ensuring project milestone completion
  • Utilize Jira ensuring task coordination between teams and accurate task completion and documentation
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.

Team Leader/Job Coach/Trainer

02.2019 - 01.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed teams of 6-8 ensuring excellence in customer service through LEAN Management
  • Created and implemented multiple training programs across southern US sites
  • Promoted Early and on multiple occasions within short time
  • Recognized as best performing Trainer becoming the Job Coach who taught the company’s future trainers improving performance site wide, increasing customer satisfaction as well as increasing company revenue recovery
  • Trained large groups of employees to meet LMOS standards improving compliance by 60%
  • Individuals trained under my direction were also recognized for best performance and compliance across company
  • Worked across multiple departments
  • Obtained pertinent information to satisfy outstanding accounting requirements
  • Customer contact via phone both inbound and outbound

Collections Agent/Team Captain

Nationwide Credit Inc
Tempe, AZ
04.2017 - 02.2019
  • Lead teams of 5-8 in customer service and collections increasing performance
  • Maintained monthly goals and average 300 outbound calls daily while leading teams
  • Made necessary payment arrangements to resolve outstanding balances while highlighting customer satisfaction
  • Train new employees with on-the-job training
  • Recognized multiple times for highest performance
  • Managed inbound calls while completing average of 300 outbound calls daily
  • Implemented teams focus on customer satisfaction increasing company revenue in response
  • Delivered on monthly personal and team goals

Skills

    Microsoft Office

undefined

Affiliations

BOLD

PRIDE

VETS

Women on the Move

Access Ability

Adelante

Hobbies

Spending time with my family

Music- Drums and Bass Guitar

Movies and Television


Timeline

Client Service Analyst

JP Morgan Chase
02.2023 - Current

Office Manager/Project Manager

AdviNOW Medical
01.2022 - 02.2023

Team Leader/Job Coach/Trainer

02.2019 - 01.2022

Collections Agent/Team Captain

Nationwide Credit Inc
04.2017 - 02.2019

Similar Profiles

CREATE PROFILE
Kyle ChantProject Manager