Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kyle Charland

Troy,MI

Summary

Dynamic sales professional with two decades of experience in luxury retail, specializing in building strong client relationships and consistently exceeding sales targets. Skilled in personalized customer service, product knowledge, and strategic sales techniques, with a proven track record of driving revenue growth, seeking to leverage expertise and passion for fashion in a challenging role that offers new opportunities for professional development and client engagement.

Overview

16
16
years of professional experience

Work History

Sales Consultant

Saks Fifth Avenue
02.2016 - 08.2024
  • Consistently met and exceeded monthly sales targets
  • Leveraged an in-depth understanding of luxury fashion trends to provide clients with tailored styling advice, enhancing customer satisfaction and driving cross-category sales
  • Managed and resolved customer inquiries and concerns with professionalism, ensuring a positive shopping experience and maintaining the store's reputation for exceptional service
  • Implemented proactive client outreach strategies to build and strengthen long-term client relationships, including personalized communication and exclusive event invitations
  • Utilized CRM tools to track client preferences and purchase history, enabling targeted marketing efforts and personalized shopping experiences
  • Collaborated with visual and merchandising teams to ensure store displays aligned with brand standards and optimized product placement for increased foot traffic and sales
  • Mentored by the department manager and assisted with daily tasks
  • Provided coaching and mentoring to sales associates, focusing on product knowledge, customer service, and sales techniques to improve overall team effectiveness
  • Monitored and analyzed sales reports to identify trends, track performance, and adjust strategies to meet sales goals
  • Assisted in training new team members and sharing best practices in client engagement, product knowledge, and sales techniques to enhance overall team performance
  • Sold over $1 million during the 2022 and 2023 fiscal years, demonstrating a strong ability to drive revenue and meet business objectives
  • Developed and maintained a loyal client base through personalized service, expert product knowledge, and consistent follow-up, resulting in high customer retention and repeat business
  • Organized and executed a high-profile in-store event, which generated an additional $40k in sales.

Purchase/Refinance Mortgage Banker

Quicken Loans
02.2015 - 09.2015
  • Recognized by management for exceptional performance and customer service, receiving the “Top Performer” award for writing $500k in loans during the first month on the banking floor.
  • Consulted with clients to assess their financial needs, recommend mortgage products, and guide them through the loan application process
  • Analyzed financial documents, including credit reports, income statements, and tax returns, to determine loan eligibility and appropriate mortgage options
  • Provided expert advice on loan terms, interest rates, and payment schedules to ensure clients were fully informed and comfortable with their mortgage decisions
  • Prepared and reviewed mortgage applications for completeness and accuracy before submission to underwriting
  • Maintained up-to-date knowledge of mortgage lending regulations, market conditions, and Quicken Loans' mortgage products to provide accurate and relevant advice to clients
  • Collaborated with underwriters and processors to expedite loan approvals and resolve any issues or discrepancies in documentation.

Field Organizer

Charlie Crist for Governor Campaign
08.2014 - 11.2014
  • Coordinated grassroots organizing efforts within assigned precincts to mobilize voters and increase voter turnout for the gubernatorial election
  • Recruited, trained, and managed a team of volunteers to execute door-to-door canvassing, phone banking, and voter registration drives, ensuring consistent and effective outreach
  • Developed and implemented field strategies to target undecided and infrequent voters, tailoring messaging to resonate with diverse demographic groups
  • Organized and managed campaign events, including rallies, town halls, and community meetings, to increase candidate visibility and voter engagement
  • Maintained relationships with community leaders, local organizations, and political stakeholders to build broad-based support for the campaign
  • Handled voter inquiries and concerns both in-person and via phone, providing information on voting procedures, candidate positions, and campaign initiatives
  • Successfully increased voter turnout in targeted precincts compared to previous elections
  • Recruited and trained over 100 volunteers, significantly expanding the campaign's grassroots reach and ensuring effective voter contact in critical areas
  • Promoted and given an office and a team of organizers to manage.

Sales Manager, Women's Shoes

Macy's
03.2012 - 08.2014
  • Increased department sales by 2.3% within the first year by implementing targeted sales strategies and enhancing team performance
  • Led and managed a sales team of 30 associates, driving daily sales performance and ensuring the achievement of department sales targets
  • Developed and implemented sales strategies to increase revenue, enhance customer satisfaction, and optimize store performance
  • Recognized as 'Top Sales Manager' due to consistent overachievement of sales targets and exceptional leadership skills.

Sales Manager, Women's Dresses, Intimates, Coats & Swim

Macy's
03.2012 - 08.2014
  • Led and managed a sales team of 12 associates, driving daily sales performance and ensuring the achievement of department sales targets
  • Increased department sales within the first year by implementing targeted sales strategies and enhancing team performance.

Sales Supervisor, Women's Shoes

Macy's
01.2011 - 03.2012
  • Reduced employee turnover through improved training programs, recognition initiatives, and team-building activities, fostering a positive work environment.
  • Responsible for driving credit results for the department and holding associates accountable if the goal of 2 per month was missed.
  • Assisted the department manager in overseeing daily operations, including sales floor management, inventory control, and staff supervision.
  • Actively learned and executed critical managerial tasks like scheduling, performance tracking, and team development.
  • Played a critical role in driving sales through personalized customer service and maintaining high visual merchandising standards, contributing to the overall success of the women’s shoe department.

Sales Supervisor, Fashion Jewelry & Handbags

Macy's
01.2010 - 01.2011
  • Managed a team of 6 in the Fashion Jewelry with oversight from the department manager, focusing on achieving sales targets and enhancing the customer shopping experience.
  • Assisted the department manager with day-to-day activities in the Handbags department when needed.
  • Collaborated closely with the department manager to implement effective sales strategies, oversee inventory management, and maintain high standards of visual merchandising.
  • Provided leadership and guidance to the sales team, ensuring consistent delivery of exceptional customer service and fostering a collaborative work environment.

Assistant Merchandising Manager

Macy's
07.2008 - 01.2010
  • Responsible for processing up to 4 trucks of new merchandise receipts several times a week, as well as adherence to corporate visual standards, processing damages, RTV's, floor moves and yearly inventory.
  • Helped launch a new visual merchandising guideline that was adopted regionally, enhancing the overall shopping experience and increasing customer satisfaction.

Education

Bachelor of Arts - Public Relations

Central Michigan University
Mount Pleasant, MI
03.2008

Skills

  • Customer Relationship Management
  • Product and service knowledge
  • Persuasive Communication
  • Online Marketing
  • Communication
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Team Collaboration
  • CRM proficiency
  • Event Coordination
  • Adaptability

Websites

Timeline

Sales Consultant

Saks Fifth Avenue
02.2016 - 08.2024

Purchase/Refinance Mortgage Banker

Quicken Loans
02.2015 - 09.2015

Field Organizer

Charlie Crist for Governor Campaign
08.2014 - 11.2014

Sales Manager, Women's Shoes

Macy's
03.2012 - 08.2014

Sales Manager, Women's Dresses, Intimates, Coats & Swim

Macy's
03.2012 - 08.2014

Sales Supervisor, Women's Shoes

Macy's
01.2011 - 03.2012

Sales Supervisor, Fashion Jewelry & Handbags

Macy's
01.2010 - 01.2011

Assistant Merchandising Manager

Macy's
07.2008 - 01.2010

Bachelor of Arts - Public Relations

Central Michigan University

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Kyle Charland