Kyle Christian
Las Vegas,NV
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and looking to be apart of a team applying skills learned throughout work history.
Overview
7
7
years of professional experience
Work History
Executive Sportsbook Host
Westgate Las Vegas Resort & Casino
Las Vegas, NV
05.2023 - 11.2023
- Developed marketing strategies and campaigns to increase brand awareness.
- Conducted market research to identify consumer trends and preferences.
- Analyzed customer feedback to improve the quality of products and services.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Maintained an up-to-date database of customers' contact information.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
- Launched and managed targeted email marketing campaigns.
Marketing Executive
Luxor Las Vegas
Las Vegas, NV
04.2022 - 05.2023
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Introduced new VIP guests to casino property and discussed available amenities, pools, restaurants, gaming offerings and entertainment.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Issued rewards to guests to encourage continued play and high-dollar spending.
VIP Manager
Elevating Nightlife Group
San Diego, CA
01.2019 - 01.2021
- Managed both VIP and promotion teams for F6ix night club with a staff of 15
- Kept track of guestlist requirements for F6ix and Fluxx nightclubs
- Assisted with all VIP reservations Answered emails and phone calls
- Managed podium and checked in VIP reservations bottle sales
- Ran nightclub Floor.
- Prepared quotes for new products and services and composed budgets.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Managed and coordinated all VIP events, including design, budgeting, and execution.
- Developed relationships with current and prospective clients to ensure satisfaction of their needs.
- Organized meetings, conferences, and seminars for VIPs in accordance with company policies.
- Collaborated with other departments to ensure smooth operations of the VIP program.
- Analyzed customer data to identify trends and opportunities for expanding the reach of the program.
VIP Host
Hakkasan Group
Las Vegas, NV
03.2017 - 01.2019
- Managed podium and checked in VIP clients.
- Decided where each table sat Controlled the VIP check in ropes Maintained welcoming environment for VIP customers.
- Identify, develop, and sustain the quality of working relationships with nightclub guest and handled personal invites to private events VIP Host.
- Greeted and welcomed guests in a friendly manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Maintained accurate records of reservations, seating capacity, and wait list times.
- Performed opening and closing procedures according to company standards.
VIP Host
HakkasanLax Nightclub
Las Vegas, NV
06.2016 - 03.2017
- Maintained welcoming environment for VIP customers.
- Greeted customers and addressed their needs.
- Assisted in marketing events.
- Provided prompt and courteous customer service Decided where each table sat Controlled the VIP check in ropes.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Developed standard operating procedures and document workflows for current and future process steps.
Education
Some College (No Degree) - Business
San Diego Mesa College
San Diego, CASome College (No Degree) - Business
Malone University Canton
Skills
- Arena Football (IFL)
February 2010 - February 2014
Played professional indoor football, position Quarterback for 4 years, 3 years starting - Microsoft Office expert, complete literacy and understanding of Microsoft Office programs: Word, Power point, and Excel
- Strong leadership skills
- Strong communication and interpersonal skills
- Coached varsity football at Chaparral High School in Las Vegas for 2 years
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Executive Sportsbook Host
Westgate Las Vegas Resort & Casino
05.2023 - 11.2023
Marketing Executive
Luxor Las Vegas
04.2022 - 05.2023
VIP Manager
Elevating Nightlife Group
01.2019 - 01.2021
VIP Host
Hakkasan Group
03.2017 - 01.2019
VIP Host
HakkasanLax Nightclub
06.2016 - 03.2017
Some College (No Degree) - Business
San Diego Mesa College
Some College (No Degree) - Business
Malone University Canton
Similar Profiles
Joan AnnilloJoan Annillo
Casino Marketing Manager at Westgate Las Vegas Resort & CasinoCasino Marketing Manager at Westgate Las Vegas Resort & Casino
Angelica JacksonAngelica Jackson
Spa Receptionist/Attendant at Westgate Las Vegas Resort & CasinoSpa Receptionist/Attendant at Westgate Las Vegas Resort & Casino
Leticia Ramirez De GreenLeticia Ramirez De Green
Wow Rewards at Westgate Las Vegas Resort & CasinoWow Rewards at Westgate Las Vegas Resort & Casino