Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Cicerchia

Nanticoke,PA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

8
8
years of professional experience

Work History

Sales Manager

American Eagle Outfitters, Inc
Wilkes-Barre, PA
07.2020 - Current
  • Developed and implemented sales strategies to increase market share.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed strategies to increase sales and profitability.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Monitored employee performance and provided feedback to improve productivity.
  • Planned promotional events such as in-store discounts or special offers.
  • Maintained a clean work environment to promote safety standards.
  • Provided guidance to staff members regarding operational procedures.
  • Developed plans for increasing customer loyalty programs.
  • Coordinated with other departments within the organization.
  • Collaborated with team members to develop creative solutions for challenges.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Increased store sales by cross-selling complementary items.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.

Digital Content Creator

American Eagle Outfitters, Inc
Wilkes-Barre, PA
07.2020 - Current
  • Created engaging, brand-relevant content for social media channels.
  • Researched industry trends and developed original ideas for content topics.
  • Ensured all published work adhered to company standards and best practices in grammar, formatting, and style guidelines.
  • Monitored social media accounts for customer feedback and responded promptly to inquiries.
  • Identified opportunities for improvement in workflow processes related to content production.
  • Curated content for social media platforms.
  • Utilized editing and photography tools to enhance storytelling.
  • Utilized well-developed social listening skills to craft valuable original content.
  • Gathered information from staff to produce relevant content based on current activities and organization updates.
  • Collaborated with social media managers to define channel content needs.
  • Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.

Senior Brand Ambassador

American Eagle Outfitters, Inc
Wilkes-Barre, PA
07.2020 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Cashier

Wegmans
Wilkes-Barre, PA
03.2017 - 07.2020
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained work area and kept cash drawer organized.

Restaurant Team Member

larrys pizza
Nanticoke, PA
05.2016 - 09.2016
  • Greeted customers and provided friendly customer service.
  • Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
  • Kept work area clean and organized throughout shift.
  • Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
  • Demonstrated knowledge of menu items by accurately answering questions from customers.
  • Maintained stock levels of kitchen supplies and ingredients needed for daily operations.
  • Followed safety protocols when handling hazardous materials such as cleaning products or sharp utensils.
  • Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
  • Stocked serving stations with napkins, silverware, condiments., ensuring that all items were properly cleaned and sanitized before use.

Education

Luzerne County Community College
Nanticoke, PA

High School Diploma -

Greater Nanticoke Area Senior High School
Nanticoke, PA

Skills

  • Business Planning
  • Sales team training
  • Profitability Optimization
  • Business Development
  • Strategic Planning
  • Sales Tracking
  • KPI Tracking
  • Staff Management
  • Profit and revenue-generating strategies
  • Marketing strategy
  • Operations
  • Relationship Building
  • Excellent communication skills
  • Continuous improvements
  • Social Media Savvy
  • Sales expertise
  • Brand-building strategies
  • Team Oversight
  • Goal Setting
  • Sales process
  • Product Knowledge
  • Appointment Coordination
  • Event Coordination
  • Customer Service
  • Scheduling
  • Social media knowledge
  • Team Management
  • Staff Training and Development
  • Sales and Marketing

Timeline

Sales Manager

American Eagle Outfitters, Inc
07.2020 - Current

Digital Content Creator

American Eagle Outfitters, Inc
07.2020 - Current

Senior Brand Ambassador

American Eagle Outfitters, Inc
07.2020 - Current

Cashier

Wegmans
03.2017 - 07.2020

Restaurant Team Member

larrys pizza
05.2016 - 09.2016

Luzerne County Community College

High School Diploma -

Greater Nanticoke Area Senior High School

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Kyle Cicerchia