Kyle Claver
Joliet,IL
Summary
IT professional with a Bachelor of Science in Information Technology with a focus area of Networking and Security. Experienced in IT help desk support, data analysis, network troubleshooting, and fiber optic installation and maintenance. Proficient in SQL, Python, Microsoft Excel, data cleaning, and reporting, with hands-on experience in hardware and software troubleshooting, Microsoft 365 support, fiber optic fusion splicing, and network testing. Skilled in identifying and resolving technical issues, transforming complex data into actionable insights, and maintaining accurate technical documentation. Combines strong analytical, problem-solving, and customer service skills to support reliable IT operations, network performance, and business objectives.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Fiber Optic Technician
Metronet
Romeoville, Illinois
07.2026 - Current
- Installed fiber drops for Metronet residential and business service orders.
- Spliced fiber strands using fusion splicing tools and protective enclosures.
- Tested fiber links with OTDR and power meters for signal verification.
- Troubleshot outages across Metronet access lines, panels, and terminal points.
- Documented work orders, splice records, and completion notes in Metronet systems.
- Ensured that safety standards were met during installation processes.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
Data Analyst
StenTam, LLC
Phoenix, Arizona
11.2022 - 02.2026
- Utilized SQL queries, Excel formulas/macros to extract relevant data from databases for analysis purposes
- Cleaned raw data sets, removing outliers or erroneous entries, before conducting thorough analyses.
- Analyzed large data sets to identify trends and patterns.
- Transformed raw data into actionable insights for internal teams.
- Ensured accuracy of all analyses by implementing strict quality control measures and validation checks.
- Designed databases and spreadsheets for business needs.
- Presented key findings and insights to senior management through clear and concise visualizations and written summaries.
IT Support Specialist
TEKsystems
Phoenix, Arizona
10.2021 - 11.2022
- Assisted employees with technical issues via remote desktop, phone, email, and chat support.
- Troubleshot end-user hardware and software issues.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.
- Installed and configured software applications according to employee needs.
- Managed passwords, permissions, and security settings for end-users within company network.
- Maintained detailed records of employee interactions in various ticketing systems(ServiceNow, Zendesk, HubSpot).
Education
Bachelor of Science - Information Technology
Arizona State University
Mesa, AZ 08.2018 - 05.2021
Skills
- Fiber Optic Splicing
- Cable routing
- Hardware / Software Troubleshooting
- Network Troubleshooting
- Ticket management
- Microsoft Excel
- Pivot Tables
- SQL
- Python
- Problem solving
- Customer support
- Office 365 Troubleshooting
Timeline
Fiber Optic Technician
Metronet
07.2026 - Current
Data Analyst
StenTam, LLC
11.2022 - 02.2026
IT Support Specialist
TEKsystems
10.2021 - 11.2022
Bachelor of Science - Information Technology
Arizona State University
08.2018 - 05.2021