Kyle Cody
Georgetown
Summary
Dynamic customer service professional with extensive customer service experience in various roles in the service industry. Known for enhancing customer satisfaction through effective complaint resolution and maintaining composure in high-pressure situations. Proven ability to train new employees and utilize product knowledge to drive positive customer experiences. Committed to delivering exceptional service. Seeking part time or full time employment while building new career experience.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier/Food Prep
Freddy's Frozen Custard & Steakburgers
02.2024 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
DELIVERY DRIVER
Dominos Pizza
06.2023 - 11.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Detailer
Wash N Roll
09.2021 - 06.2022
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
Delivery Driver
Favor
09.2020 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver/Food Prep/store Closer
Marcos Pizza
02.2020 - 09.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Managed restocking efforts after-hours to ensure optimal product availability for the following business day.
Car Wash Attendant
Mister Car Wash
09.2019 - 12.2019
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Achieved customer satisfaction by providing high-quality professional service.
Plummer Apprentice/helper
Christianson Plumming
06.2018 - 08.2018
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill. Tx05-2018
Skills
- Customer service
- Customer satisfaction
- Patience and composure
- Customer complaint resolution
- Product knowledge
- Customer focus
- Positive and professional
- Creative thinking
Timeline
Customer Service Cashier/Food Prep
Freddy's Frozen Custard & Steakburgers
02.2024 - 08.2024
DELIVERY DRIVER
Dominos Pizza
06.2023 - 11.2023
Detailer
Wash N Roll
09.2021 - 06.2022
Delivery Driver
Favor
09.2020 - 06.2022
Delivery Driver/Food Prep/store Closer
Marcos Pizza
02.2020 - 09.2020
Car Wash Attendant
Mister Car Wash
09.2019 - 12.2019
Plummer Apprentice/helper
Christianson Plumming
06.2018 - 08.2018
High School Diploma -
Liberty Hill High School
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