Kyle Collins
South Bend,IN
Summary
Dedicated hospitality professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express and Suites
09.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Worked off-site at Fairfield and Comfort as needed as well
Cleaner
Kellermeyer Bergensons Services
03.2021 - 06.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
Front Desk Receptionist
Candlewood Suites
08.2020 - 12.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Front Desk Receptionist
Staybridge Suites
04.2019 - 08.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
Recycling Sorter
Michiana Recycling & Disposal
01.2018 - 09.2019
- Sorted materials to separate high-grade materials such as copper and brass.
- Utilized balers to compress recyclable materials.
- Operated shredders to reclaim steel from discarded appliances.
- Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
Janitorial
Nationwide Janitorial Service
07.2016 - 04.2019
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
High School Diploma -
John Adams High School
South Bend, IN06.2016
Skills
- General Labor
- Computer Skills (4 years)
- Customer Service (6 years)
- Communications (1 year)
- Night audit
- Hotel experience
- Guest Services
- Cleaning Experience
- Shipping & Receiving
- Front Desk
- Clerical Experience
- Office Management
- Typing
- Analysis skills
- Windows
- Laundry
- Negotiation
- Office experience
- Auditing
- Microsoft Word
- Handyman experience
- IOS
- Android
- Customer support
- Multi-line phone systems
- Assessments
- Multi-Line Telephone Systems
- Team Collaboration
- Guest Registration
- Spreadsheet Tracking
- Front Desk Reservations
- Performance Improvement
- Greet Visitors
- Night Auditing
- Group Bookings
- Hotel Reservations
- Brand Loyalty
Timeline
Front Desk Receptionist
Holiday Inn Express and Suites
09.2021 - Current
Cleaner
Kellermeyer Bergensons Services
03.2021 - 06.2021
Front Desk Receptionist
Candlewood Suites
08.2020 - 12.2020
Front Desk Receptionist
Staybridge Suites
04.2019 - 08.2020
Recycling Sorter
Michiana Recycling & Disposal
01.2018 - 09.2019
Janitorial
Nationwide Janitorial Service
07.2016 - 04.2019
High School Diploma -
John Adams High School
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