Kyle Collins
Brownsville
Summary
Motivated, passionate leader with six years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Volunteer Firefighter
National Trail Volunteer Fire Dept
12.2022 - Current
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Contributed to a safer community environment by performing hazardous material clean-ups and mitigations.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
Assistant Store Leader
Kroger
05.2022 - Current
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Trained new team members on store policies, procedures, and fresh production to improve performance.
- Maintained up-to-date knowledge of store sales and store standards.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Answered questions about store policies and addressed customer concerns.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked with customer service representatives to handle escalated customer issues.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in the development of staff training programs that led to increased productivity levels throughout various departments.
- Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
- Resolved problems, improved operations and provided exceptional service.
Assistant Produce Manager
Kroger
08.2020 - 05.2022
- Kept produce team operations in strict compliance with Kroger standards and food safety requirements to maintain optimal health protection.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Maintained produce area and kept produce storage area clean and sanitary.
- Coached and mentored new team members.
- Defined clear targets and objectives and communicated to other team members.
- Planned attractive produce displays, using color and texture to enhance.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Participated in End to End roll in multiple stores and trained other produce leaders in new standards.
Meat Clerk
Kroger
Heath, OH
08.2018 - 05.2021
- Assisted customers with special requests and provided information on various cuts of meat, cooking techniques, and recipes.
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Participated in ongoing training opportunities to enhance knowledge of meat products and improve job performance continuously.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Cut meats to customer specifications and answered questions about specialty products.
- Prepared and packaged meat products by cutting meat to customer specifications.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Contributed to positive store reputation through friendly customer interactions and attention to detail in all aspects of meat department operations.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Granville High School
Granville, OH05.2018
Skills
- Detailed Reporting
- Decision-Making
- Cultural Sensitivity
- Work Planning and Prioritization
Timeline
Volunteer Firefighter
National Trail Volunteer Fire Dept
12.2022 - Current
Assistant Store Leader
Kroger
05.2022 - Current
Assistant Produce Manager
Kroger
08.2020 - 05.2022
Meat Clerk
Kroger
08.2018 - 05.2021
High School Diploma -
Granville High School
References
Aaron Shumaker
Store Leader 891
(740)624-6700
Shane Bumgarner
Assistant Store Leader 891
(828)850-5643
Dan Barnette
District 5/7 Deli Bakery Specialist
(614)778-7353
Angela Stewart
Assistant Store Leader 232
(614)313-3426
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