Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Colvard

Southfield

Summary

Effective Manager with more than 20 years of experience in operations management and customer service management. Proven expertise in staff supervision, training, and leadership, with a strong focus on workflow optimization and performance monitoring. Adept at coaching and mentoring teams to achieve operational excellence and enhance customer experience.

Overview

26
26
years of professional experience

Work History

Duty Manager

Airport Synergy Group
06.2025 - Current
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.

Production Supervisor

Stellantis/FCA
01.2022 - 01.2022
  • Supervised and coordinated automotive assembly line operations, ensuring alignment with production requirements and material handling functions.
  • Monitored equipment and managed manpower allocation to effectively meet production demands and adjust schedules as needed.
  • Supported and implemented safety programs, contributing to the reduction and elimination of employee injuries.

Operations Customer Service Manager

Northwest Airlines/Delta Airlines
10.1999 - 12.2020
  • Championed process improvements within the department using lean methodologies which led to reduced waste and increased efficiency in daily operations.
  • Prioritized tasks to maintain flight schedule integrity and served as the primary contact for operational information.
  • Managed daily operations center, maintaining exceptional service standards and maximizing performace.

Education

Bachelor of Business Administration - Finance

Cleary University
Ann Arbor, MI

Master of Business Administration - Organizational Management

Eastern University
St. Davids, PA
01-2026

Skills

  • Team Collaboration
  • Performance Monitoring
  • Workflow Optimization
  • Project Management
  • Relationship Building
  • Customer service focus

Timeline

Duty Manager

Airport Synergy Group
06.2025 - Current

Production Supervisor

Stellantis/FCA
01.2022 - 01.2022

Operations Customer Service Manager

Northwest Airlines/Delta Airlines
10.1999 - 12.2020

Bachelor of Business Administration - Finance

Cleary University

Master of Business Administration - Organizational Management

Eastern University

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