Kyle Colvard
Southfield,MI
Summary
Effective Manager with more than 20 years of experience in operations management and customer service management. Proven expertise in staff supervision, training, and leadership, with a strong focus on workflow optimization and performance monitoring. Adept at coaching and mentoring teams to achieve operational excellence and enhance customer experience.
Overview
26
26
years of professional experience
Work History
Duty Manager
Airport Synergy Group
06.2025 - Current
- Managed daily operations to ensure seamless facility management and service delivery.
- Implemented standard operating procedures to enhance operational efficiency and safety compliance.
- Analyzed operational workflows to identify areas for improvement and implemented effective solutions.
- Oversaw day-to-day operations, ensuring smooth running of the duty station at all times.
Production Supervisor
Stellantis/FCA
01.2022 - 01.2022
- Supervised and coordinated automotive assembly line operations, ensuring alignment with production requirements and material handling functions.
- Monitored equipment and managed manpower allocation to effectively meet production demands and adjust schedules as needed.
- Supported and implemented safety programs, contributing to the reduction and elimination of employee injuries.
Operations Customer Service Manager
Northwest Airlines/Delta Airlines
10.1999 - 12.2020
- Championed process improvements within the department using lean methodologies which led to reduced waste and increased efficiency in daily operations.
- Prioritized tasks to maintain flight schedule integrity and served as the primary contact for operational information.
- Managed daily operations center, maintaining exceptional service standards and maximizing performance.
- Collaborated with stakeholders to align departmental goals with organizational objectives.
Education
Bachelor of Business Administration - Finance
Cleary University
Ann Arbor, MIMaster of Business Administration - Organizational Management
Eastern University
St. Davids, PA2027
Skills
- Team Collaboration
- Performance Monitoring
- Workflow Optimization
- Customer service focus
- Time management
- Written and oral communication
Timeline
Duty Manager
Airport Synergy Group
06.2025 - Current
Production Supervisor
Stellantis/FCA
01.2022 - 01.2022
Operations Customer Service Manager
Northwest Airlines/Delta Airlines
10.1999 - 12.2020
Bachelor of Business Administration - Finance
Cleary University
Master of Business Administration - Organizational Management
Eastern University