Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Cook

Springfield,MO

Summary

Dynamic and results-oriented professional with extensive experience in retail and hospitality, notably with Hamra Enterprises. Excelled in staff training and customer service, significantly enhancing team performance and customer satisfaction. Proficient in computer applications and adept at problem-solving, consistently meeting or exceeding performance goals. Demonstrated ability to lead by example, fostering a positive and efficient work environment.

Overview

10
10
years of professional experience

Work History

Overnight Stocker

Harps Foods
08.2022 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.

Crew Trainer

Hamra Enterprises
10.2020 - 08.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.

Dish Washer

Red Lobster
10.2019 - 03.2020
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.

Crew Trainer

Hamra Enterprises
04.2018 - 09.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.

Crew Member

Hamra Enterprises
09.2014 - 04.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

High School Diploma -

Hollister High School
Hollister, MO
05.2017

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Prioritization
  • Staff Training

Timeline

Overnight Stocker

Harps Foods
08.2022 - Current

Crew Trainer

Hamra Enterprises
10.2020 - 08.2022

Dish Washer

Red Lobster
10.2019 - 03.2020

Crew Trainer

Hamra Enterprises
04.2018 - 09.2019

Crew Member

Hamra Enterprises
09.2014 - 04.2018

High School Diploma -

Hollister High School

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Kyle Cook