Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Kyle Cooke

Inman,SC

Summary

Over 11 years' experience as a supervisor and warehouse worker, as well as experience as a licensed health insurance agent. Positive, diligent professional with strong organizational skills and keen eye for detail. Possesses solid foundation in logistical operations and adept at utilizing software tools and systems to optimize load planning. Ready to contribute to efficient and safe transportation processes, ensuring timely and accurate delivery.

Overview

18
18
years of professional experience

Work History

Pre-Load Specialist

UPS
09.2023 - Current
  • Assisted management in developing improved loading procedures to increase efficiency and reduce errors.
  • Improved on-time delivery rates by coordinating effective transportation routes and schedules.
  • Reduced cargo damage incidents through rigorous attention to detail and adherence to safety protocols.
  • Proactively identified potential bottlenecks in the load process, proposing solutions that minimized delays and increased productivity.
  • Maximized loading efficiency by implementing strategic load planning and organizing techniques.
  • Optimized warehouse space utilization, allowing for increased storage capacity without compromising accessibility or organization standards.

Licensed Health Insurance Agent

Independent Agent
06.2016 - Current
  • Set appointments to identify prospective client's financial resources and needs
  • Offer expert insurance policy recommendations to generate sales
  • Provide continuous, Excellent customer service to client base
  • Drive sales by making contact with prospects displaying interest, and by networking our agency
  • Ability to provide professional risk management advice
  • Customize insurance programs to suit individual customers covering a variety of risks
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.

Store Manager

LIDS Sports Group
09.2015 - 06.2016
  • Produce sales gains, exceed company objective in all measurable areas of the business
  • Provide consistent Assessment of each associate's sales performance and work within the store to give feedback on areas of strength and opportunity per company objectives
  • Adhere to visual guidelines including proper merchandizing, signage and store cleanliness
  • Maintain strong product knowledge for use in selling, merchandizing and feedback requested
  • Prepare store schedules and provide for proper store coverage, within guidelines for wage control
  • Control company expenses by following all policies to accurately manage store inventory
  • Recruit, develop and train store personnel to achieve proper company protocol and guidelines
  • Perform proper documentation and record per LIDS Retail Policies, complying with all state and federal laws
  • Administer the progressive steps of discipline to achieve operation objectives as well as adhere to operational policies and guidelines

Regional Supervisor

Q2 Management Inc
02.2015 - 09.2015
  • Created and ensured ISO Packages were completed correctly
  • Effective delivery of regional field service operations
  • Identified and mitigated operational risks to ensure proper service
  • Trained, validated and audited field supervisors regularly
  • Created work orders and dispatched supervisors accordingly
  • Maintained a safe working environment
  • Oversaw the recruitment process to ensure the hiring of top talent in alignment with company objectives.
  • Improved regional performance by implementing streamlined processes and efficient management strategies.

Field Supervisor

Q2 Management Inc
04.2014 - 02.2015
  • ISO package and work instructions created with every work order
  • Trained, validated and audit inspectors regularly
  • Supervised inspectors directly while keeping compliance
  • Created work instructions for approval by the customer
  • Direct communication with client for 100% succession rate
  • Maintained a safe working environment

Receiving Supervisor

Accurate Paper Recycling Inc
01.2011 - 04.2014
  • Unloaded all incoming trucks using forklift
  • Sorted all material by customer and paper grade
  • Staged all material in orderly fashion
  • Manage all trucks and drivers on daily routes
  • Received confidential paperwork for shredding and kept in secure location
  • Pre-load trucks for customer needs and services
  • Kept sorting area stocked for continuous secure shredding
  • Maintained and documented all fork lift service while kept in safe working order
  • Helped maintained heavy equipment for inspections and fixes
  • Scheduled daily and weekly trailer swap outs at customer's locations when full
  • Maintained area in orderly fashion for AAA inspections
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.

Order Selector/Loader

Pepin Distributing Company
08.2007 - 01.2010
  • Inventoried daily products for multiple Wal-Mart locations
  • Prepared order by customer, truck and stop
  • Loaded numerous trucks for daily routes
  • Pulled and staged all orders using fork lift
  • Proof checked all orders by prioritized pallets for accurate delivery

Education

High School Diploma -

Riverview High School
Riverview, FL
05.2004

Skills

  • Annuities
  • CRM
  • Forklift
  • Inventory
  • Inventory tracking
  • Warehouse operations
  • Advanced computer skills
  • Customer relations
  • Customer satisfaction
  • Hazardous materials handling
  • Problem solving skills
  • Shipping and receiving
  • Phone Etiquette
  • Dependable team player
  • Time management
  • ISO Package 9001:2008
  • 2-15 Health, Life and Annuities License
  • MS Office

Additional Information

Inventory tracking, Advanced computer skills, Intermediate welding skills, Customer satisfaction, Problem solving skills, Phone Etiquette, Dependable team player with great time management, ISO Package 9001:2008, Fork lift certified, 2-15 Health, Life and Annuities License, MS Office (Word, Excel, Project, Access, Outlook, Power Point), Firefox, Chrome, Internet Explorer, CRM (customer relationship management) software, Five9 cloud dialer

Personal Information

Authorized To Work: US

Timeline

Pre-Load Specialist

UPS
09.2023 - Current

Licensed Health Insurance Agent

Independent Agent
06.2016 - Current

Store Manager

LIDS Sports Group
09.2015 - 06.2016

Regional Supervisor

Q2 Management Inc
02.2015 - 09.2015

Field Supervisor

Q2 Management Inc
04.2014 - 02.2015

Receiving Supervisor

Accurate Paper Recycling Inc
01.2011 - 04.2014

Order Selector/Loader

Pepin Distributing Company
08.2007 - 01.2010

High School Diploma -

Riverview High School

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Kyle Cooke