Kyle Cooper
Melbourne
Summary
Dynamic Commercial and Property Operations Leader with over 13 years of experience managing high-traffic retail and lifestyle centers. Expertise includes budgeting, NOI-focused expense control, capital project management, tenant coordination, and risk management to ensure operational excellence. Proven track record in maintaining the physical integrity of retail assets while enhancing customer experiences, supporting leasing strategies, and driving asset value growth. Recognized as a cross-functional leader and collaborative partner to leasing, development, marketing, and corporate teams, with significant achievements in vendor negotiation, community engagement, and regulatory compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Director
Tanger Outlets
03.2024 - Current
- Direct full operational oversight of a high-volume open-air retail center, ensuring compliance, asset preservation, and NOI maximization.
- Develop and manage annual operating and capital budgets; monitor monthly budget-to-actual performance and prepare variance reports for ownership.
- Identify and implement expense control measures, improving recoverable CAM efficiencies and increasing net operating income.
- Oversee capital improvement projects, infrastructure upgrades, and tenant-related construction, ensuring projects are delivered on time, on budget, and with minimal disruption to operations.
- Lead vendor sourcing, RFP processes, and contract negotiations for janitorial, landscaping, security, and maintenance services.
- Conduct regular property inspections to maintain the physical integrity of the center and elevate the common area customer experience.
- Partner cross-functionally with marketing and leasing to support store openings, events, turnovers, and operational readiness.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Generated revenue by filling 2 vacant suites through strong tenant relationship management.
General Manager
WS Development | The Avenue Viera
11.2022 - 01.2024
- Managed overall shopping center operations, including facilities, safety, capital projects, vendor management, and tenant coordination for a multi-tenant retail destination.
- Prepared and delivered monthly/quarterly management reports to ownership with variance analysis and strategic recommendations.
- Partnered with leasing teams to identify prospects and support deal execution, improving occupancy and revenue performance.
- Led capital improvement projects including tenant buildouts and infrastructure upgrades, ensuring on-time, within-budget delivery.
- Negotiated service contracts to reduce expenses while maintaining quality and compliance.
- Maintained strong working relationships with retail tenants, corporate partners, municipalities, inspectors, and community stakeholders.
- Conduct annual performance reviews tied to goal achievement, accountability, and continuous improvement.
- Supported marketing and community events operationally, ensuring the center functioned as a viable community engagement and revenue-driving platform.
Facilities Manager
JLL | SE Region & The Galleria at Fort Lauderdale
12.2018 - 05.2023
- Performed routine regional asset inspections, identifying repair and replacement opportunities to mitigate risk.
- Developed preventive maintenance programs to preserve asset value and reduce long-term capital exposure.
- Utilized facility management software to track work orders and optimize resource allocation effectively.
- Coordinated emergency response plans, ensuring preparedness for potential facility-related incidents.
- Assisted with capital project management and infrastructure upgrades across multiple sites.
- Prepared quarterly and annual reporting packages for ownership including budget forecasting and capital planning recommendations.
- Supported lease compliance, tenant coordination, and move-in/buildout readiness.
Maintenance Supervisor
JLL | The Galleria at Fort Lauderdale
02.2012 - 12.2018
- Supervised daily maintenance operations for a retail center, ensuring compliance, safety, and efficiency.
- Identified equipment failure root causes and initiated corrective actions.
- Established preventive maintenance schedules for facility equipment and machinery.
- Partnered with property management to prioritize repairs and capital projects while minimizing tenant disruption.
- Supported marketing events and seasonal activations, strengthening tenant and community engagement.
Education
Associate in Arts (A.A.) - Business Administration
Broward College
Fort Lauderdale, FLBachelor of Arts - Supervision And Management
Broward College
Fort Lauderdale, FL12-2026
Skills
- Multi-Property Retail Portfolio Management
- NOI growth management
- Annual Operating & Capital Budget Development
- Variance analysis and reporting
- Capital Project Management & Tenant Buildouts
- Acquisition & Management Transitions
- Operational efficiency
- Strategic planning and execution
- Vendor RFPs, Contract Negotiation & Performance Oversight
- Contractor Network Development
- Municipal & Community Relations
Accomplishments
- Managed $5M capital budget and forecasted annual CAM expenses for a retail center, ensuring financial accuracy and operational efficiency.
- Implemented water cost reduction initiatives, saving $3,500/month in overages and $30K annually via a misassigned meter correction.
- Secured a $600K fee credit by collaborating with West Palm Beach Planning & Zoning.
- Developed SOPs and an Emergency Preparedness Manual, streamlining operations and improving readiness for unexpected events.
- Supported ESG compliance initiatives, participating in a property resilience study for the property insurance provider.
Certification
- Florida Real Estate Agent, #SL3276355, 2013-01-01, Present
- Certified Plumber, Penn Foster, 2016
- Accounting Technology Specialist, Broward College, 2025
Timeline
Operations Director
Tanger Outlets
03.2024 - Current
General Manager
WS Development | The Avenue Viera
11.2022 - 01.2024
Facilities Manager
JLL | SE Region & The Galleria at Fort Lauderdale
12.2018 - 05.2023
Maintenance Supervisor
JLL | The Galleria at Fort Lauderdale
02.2012 - 12.2018
Associate in Arts (A.A.) - Business Administration
Broward College
Bachelor of Arts - Supervision And Management
Broward College