Kyle Cota
Raleigh,NC
Summary
Enthusiastic and results-oriented Operations Director with over 10 years of experience dedicated to boosting operational efficiency, cutting costs, and enhancing service quality! I have a proven track record of leading amazing cross-functional teams, implementing exciting process improvements, and driving vibrant business growth. I’m passionate about using my leadership skills to create a joyful culture of continuous improvement. I can’t wait to bring my expertise in operations management and strategic planning to a dynamic organization where we can achieve great things together!
Overview
11
11
years of professional experience
Work History
Senior Director of Operations
Proof of the Pudding
11.2024 - Current
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Delivered successful projects on time and within budget, utilizing strong project management skills.
- Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
- Enhanced customer satisfaction by focusing on continuous improvement of products and services.
- Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Mentored team members, fostering a culture of professional growth and development.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Hotel Director of Sales & Service's
Millennium Hotel and Resorts
01.2024 - 11.2024
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Managed team of sales representatives, providing guidance, coaching and support.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Multi-Unit Operation Director
Southern FS Managment
10.2022 - 01.2024
- Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Contributed to the formulation of strategic plans incorporating input from stakeholders at every level within the organization supporting long-term growth objectives.
- Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
- Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Business Development
Fiducia
11.2016 - 11.2022
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Director of Catering Operations
Souther FS Management
04.2014 - 11.2016
- Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
- Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
- Trained and supervised team members to deliver top-notch service during large-scale catering functions.
- Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
- Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
- Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
Education
Healthcare Entrepreneurship And Innovation - Entrepreneurship
Arizona State University
Tempe, AZSkills
- Operational excellence
- Logistics management
- Workforce planning
- Cross-functional coordination
- Strategic planning and execution
- Quality assurance
- Operations oversight
- Business management
- Performance analysis
- Cost control
- Risk mitigation
- Financial controls implementation
- Operations management
- Goal setting
Timeline
Senior Director of Operations
Proof of the Pudding
11.2024 - Current
Hotel Director of Sales & Service's
Millennium Hotel and Resorts
01.2024 - 11.2024
Multi-Unit Operation Director
Southern FS Managment
10.2022 - 01.2024
Director of Business Development
Fiducia
11.2016 - 11.2022
Director of Catering Operations
Souther FS Management
04.2014 - 11.2016
Healthcare Entrepreneurship And Innovation - Entrepreneurship
Arizona State University
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