Enthusiastic and results-oriented Operations Director with over 10 years of experience dedicated to boosting operational efficiency, cutting costs, and enhancing service quality! I have a proven track record of leading amazing cross-functional teams, implementing exciting process improvements, and driving vibrant business growth. I’m passionate about using my leadership skills to create a joyful culture of continuous improvement. I can’t wait to bring my expertise in operations management and strategic planning to a dynamic organization where we can achieve great things together!
Overview
11
11
years of professional experience
Work History
Senior Director of Operations
Proof of the Pudding
11.2024 - Current
Led change management efforts to successfully implement new technologies and systems across the organization.
Delivered successful projects on time and within budget, utilizing strong project management skills.
Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
Enhanced customer satisfaction by focusing on continuous improvement of products and services.
Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
Streamlined operations by implementing efficient processes and workflow strategies.
Mentored team members, fostering a culture of professional growth and development.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Hotel Director of Sales & Service's
Millennium Hotel and Resorts
01.2024 - 11.2024
Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Managed team of sales representatives, providing guidance, coaching and support.
Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
Built relationships with customers and community to establish long-term business growth.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Multi-Unit Operation Director
Southern FS Managment
10.2022 - 01.2024
Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
Contributed to the formulation of strategic plans incorporating input from stakeholders at every level within the organization supporting long-term growth objectives.
Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Business Development
Fiducia
11.2016 - 11.2022
Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
Increased client base by developing and implementing effective business development strategies.
Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
Negotiated, prepared, and signed contracts with clients.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
Generated significant revenue growth with the implementation of innovative marketing campaigns.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built relationships with customers and community to establish long-term business growth.
Managed revenue models, process flows, operations support, and customer engagement strategies.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Director of Catering Operations
Souther FS Management
04.2014 - 11.2016
Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
Trained and supervised team members to deliver top-notch service during large-scale catering functions.
Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
Education
Healthcare Entrepreneurship And Innovation - Entrepreneurship
Arizona State University
Tempe, AZ
Skills
Operational excellence
Logistics management
Workforce planning
Cross-functional coordination
Strategic planning and execution
Quality assurance
Operations oversight
Business management
Performance analysis
Cost control
Risk mitigation
Financial controls implementation
Operations management
Goal setting
Timeline
Senior Director of Operations
Proof of the Pudding
11.2024 - Current
Hotel Director of Sales & Service's
Millennium Hotel and Resorts
01.2024 - 11.2024
Multi-Unit Operation Director
Southern FS Managment
10.2022 - 01.2024
Director of Business Development
Fiducia
11.2016 - 11.2022
Director of Catering Operations
Souther FS Management
04.2014 - 11.2016
Healthcare Entrepreneurship And Innovation - Entrepreneurship
Arizona State University
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