Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Kyle Cota

Kyle Cota

Raleigh,NC

Summary

Enthusiastic and results-oriented Operations Director with over 10 years of experience dedicated to boosting operational efficiency, cutting costs, and enhancing service quality! I have a proven track record of leading amazing cross-functional teams, implementing exciting process improvements, and driving vibrant business growth. I’m passionate about using my leadership skills to create a joyful culture of continuous improvement. I can’t wait to bring my expertise in operations management and strategic planning to a dynamic organization where we can achieve great things together!

Overview

11
11
years of professional experience

Work History

Senior Director of Operations

Proof of the Pudding
11.2024 - Current
  • Led change management efforts to successfully implement new technologies and systems across the organization.
  • Delivered successful projects on time and within budget, utilizing strong project management skills.
  • Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
  • Enhanced customer satisfaction by focusing on continuous improvement of products and services.
  • Collaborated with senior leaders to develop long-term strategic plans for the organization''s success.
  • Streamlined operations by implementing efficient processes and workflow strategies.
  • Mentored team members, fostering a culture of professional growth and development.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Hotel Director of Sales & Service's

Millennium Hotel and Resorts
01.2024 - 11.2024
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
  • Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
  • Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
  • Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Multi-Unit Operation Director

Southern FS Managment
10.2022 - 01.2024
  • Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
  • Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
  • Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
  • Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
  • Contributed to the formulation of strategic plans incorporating input from stakeholders at every level within the organization supporting long-term growth objectives.
  • Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
  • Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Director of Business Development

Fiducia
11.2016 - 11.2022
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
  • Generated significant revenue growth with the implementation of innovative marketing campaigns.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Director of Catering Operations

Souther FS Management
04.2014 - 11.2016
  • Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
  • Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
  • Trained and supervised team members to deliver top-notch service during large-scale catering functions.
  • Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
  • Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
  • Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
  • Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.

Education

Healthcare Entrepreneurship And Innovation - Entrepreneurship

Arizona State University
Tempe, AZ

Skills

  • Operational excellence
  • Logistics management
  • Workforce planning
  • Cross-functional coordination
  • Strategic planning and execution
  • Quality assurance
  • Operations oversight
  • Business management
  • Performance analysis
  • Cost control
  • Risk mitigation
  • Financial controls implementation
  • Operations management
  • Goal setting

Timeline

Senior Director of Operations

Proof of the Pudding
11.2024 - Current

Hotel Director of Sales & Service's

Millennium Hotel and Resorts
01.2024 - 11.2024

Multi-Unit Operation Director

Southern FS Managment
10.2022 - 01.2024

Director of Business Development

Fiducia
11.2016 - 11.2022

Director of Catering Operations

Souther FS Management
04.2014 - 11.2016

Healthcare Entrepreneurship And Innovation - Entrepreneurship

Arizona State University
Kyle Cota